It says that I was banned*suspended and I called they said it was about a purchase that...

GetHuman1367389's customer service issue with Sony from October 2018

Help with my Sony issue
The issue in GetHuman1367389's own words
I was trying to get my games back that I can't play now because I can't banned for some dumb reason! ... It says that I was banned*suspended and I called they said it was about a purchase that was taken back from the bank, And they want me to pay back **$ for something that I never did! *You could at least tell me how I can play my games because it shows a lock on it and I would have to rebuy the game And I'm not doing that! I want my PlayStation games back I don't care about the account I just wanna know how to unlock the games!?
They don't realize that what ever happened with money being taken out *how can a bank take back money that has already been used and certainly I never spent that money so I'm confused why I'm suspended because of this reason?!
I want it resolved by getting my games back I wanna know how to get THEM UNLOCKED I don't care about the actual account I wanna know how to UNLOCK THE GAMES!
I'm a good customer because I've been with PlayStation ever since ps* came out and now I might just quit ok Sony because they wanna ban people for NO REASON!
I tried calling and chat the chat person said "Oh you can just make a new user and you will have everything back" Well no, I can use everything but EVERYTHING I mean everything is locked I can't play not one thing on there
I have an issue with Sony too
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Sony

Customer service issue
Reported by GetHuman1367389
Oct 18th, 2018 - a mon ago
I have an issue with Sony too
Fixed
Seen by 4 customers so far
Similar issue to 698 others
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Timeline
GetHuman1367389 started working on this issue
Oct 18th 1:54am
GetHuman1367389 indicated the issue is not fixed yet.
Oct 18th 1:56am