I bought a Sony portable am*fm pocket radio for $** at Best Buy a few months ago. The v...

GetHuman1357050's customer service issue with Sony from October 2018

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The issue in GetHuman1357050's own words
I bought a Sony portable am*fm pocket radio for $** at Best Buy a few months ago. The volume dial has started basting louder at it's own volition, without me even touching it. It goes extremely loud when I try to turn it down (which is disconcerting because I listen to it under my pillow at night)! Today I bought another to replace it because I need a radio to sleep. When I looked at reviews on line I saw that someone else had this same complaint. I am disappointed to have to repurchase so soon. Please look into this fault so that Sony products can be trusted. Thank you for your kind attention.
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Sony

Customer service issue
Reported by GetHuman1357050
Oct 16th, 2018 - 2 mons ago
I have an issue with Sony too
Not resolved
Seen by 1 customer so far
Similar issue to 689 others
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Timeline
GetHuman1357050 started working on this issue
Oct 16th 8:36pm