My tv stopped working, no pic , only sound, wouldn,t turn off with remote and power but...

GetHuman-brai's customer service issue with Sony from September 2018

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The issue in GetHuman-brai's own words
My tv stopped working, no pic , only sound, wouldn,t turn off with remote and power button. I had to take out plug from outlet. I still have manufacture warranty. Sony customer service told me they can't do anything because it seems like crack on screen. I don't see any crack. However, I had bought Sony tv due to great quality. It's sad that they don't want to help me. I spent almost *** dollars. All I want is refund or exchange with same or lower model without any cost. Please help me.case number ********
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Sony

Customer service issue
Reported by GetHuman-brai
Sep 22nd, 2018 - 6 mons ago
I have an issue with Sony too
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Seen by 5 customers so far
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Timeline
GetHuman-brai started working on this issue
Sep 22nd, 2018 3:29am