How do I update an application on my Sony Blu ray player?

GetHuman-gcceasar's customer service issue with Sony from June 2018

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The issue in GetHuman-gcceasar's own words
The problem: How do I update an application on my Sony Blu ray player?
GetHuman-gcceasar did not yet indicate what Sony should do to make this right.
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Sony

Customer service issue
Reported by GetHuman-gcceasar
Jun 13th, 2018 - a yr ago
I have an issue with Sony too
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Seen by 15 customers so far
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Billing address
Order number
Email address
Phone number
Where was the item purchased
Timeline
GetHuman-gcceasar started working on this issue
Jun 13th, 2018 2:19am
GetHuman-gcceasar indicated the issue is not fixed yet.
Jun 15th, 2018 4:38pm