SONY SENT ME THE SECOND WIRELESS HEADSET(SERVICE *********). IT WON'T CHARGE. THERE IS...

GetHuman713952's customer service issue with Sony from May 2018

Help with my Sony issue
The issue in GetHuman713952's own words
SONY SENT ME THE SECOND WIRELESS HEADSET(SERVICE *********). IT WON'T CHARGE. THERE IS A SHORT IN THE BATTERY COMPARTMENT. IT IS WORSE THEN THE FIRST ONE THEY REPLAScED. PLEASE E MAIL A RETURN LABEL, AGAIN! IT KEEPS SHUTTING DOWN! I WE HAVE ANOTHER MODEL FOR REPLACEMENT??? I HAVE HAD HEADSETS FOR OVER ** YEARS DUE TO HEARING PROBLEMS, BUT NEVER HAD ONE AS BAD AS THIS. LIKE I SAID THIS ONE DOES NOT WORK. THANK YOU CLARENCE COLLINS ***-***-****. LET ME KNOW HOW WE ARE GOING TO RESOLVE THIS ISSUE!!!!!
GetHuman713952 did not yet indicate what Sony should do to make this right.
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How GetHuman713952 fixed the problem
SONY IS SENDING ME ANOTHER ONE(THE THIRD ONE). IF DON'T WORK WILL CONTACT YOU AGAIN. THANK YOU CLARENCE H. COLLEGE
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Sony

Customer service issue
Reported by GetHuman713952
May 24th, 2018 - 6 mons ago
I have an issue with Sony too
Fixed
GetHuman713952 shared how to fix
Seen by 19 customers so far
Similar issue to 583 others
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Timeline
GetHuman713952 started working on this issue
May 24th 11:59am
GetHuman713952 indicated the issue is not fixed yet.
May 24th 1:39pm
GetHuman713952 indicated the issue is not fixed yet.
May 24th 1:45pm
GetHuman713952 confirmed the issue is fixed. Hooray!
May 25th 12:06pm
GetHuman713952 confirmed the issue is fixed. Hooray!
May 25th 12:09pm
GetHuman713952 confirmed the issue is fixed. Hooray!
May 25th 12:09pm
GetHuman713952 confirmed the issue is fixed. Hooray!
May 25th 12:09pm
GetHuman713952 confirmed the issue is fixed. Hooray!
May 25th 12:09pm
GetHuman713952 confirmed the issue is fixed. Hooray!
May 25th 12:10pm