Play video it's playing very slow motion

GetHuman-hmpoorne's tech support issue with Sony from April 2018

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Help with my Sony issue
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The issue and preferred resolution, in GetHuman-hmpoorne's own words:
Play video it's playing very slow motion
I trust that Sony will make this right and come up with a resolution that is fair.
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Sony

Sony Bravia ****E
tech support issue
Reported by GetHuman-hmpoorne
Apr 23rd, 2018 - 3 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-hmpoorne started working on this issue
Apr 23rd 7:16pm