We have * Sonos each connect to * speakers. One Sonos supports Family Room Speakers an...
GetHuman-newpooh's customer service issue with Sonos from January 2019
Help with my Sonos issue
GetHuman-newpooh's next move: talk to Sonos when they open.
Sonos's call center is closed now. We will send GetHuman-newpooh a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-newpooh's own words
We have * Sonos each connect to * speakers. One Sonos supports Family Room Speakers and the other supports TV Room speakers. My husband has both Sonos showing under settings about but my iPhone shows only the one below. Under rooms I now only have * when I used to have * so cannot play music.....how do I fix**Associated ZP: ***.***.*.***---------------------------------*Connect:Amp: Family Room*Serial Number: **-*E-*C-**-BB-A*:F*Version: *.* (build ********)*Hardware Version: *.**.*.*-**Series ID: C****IP Address: ***.***.*.***WM: **OTP: *.*.*(*-**-*-*.*)
GetHuman-newpooh did not yet indicate what Sonos should do to make this right.
I have an issue with Sonos too
How GetHuman-newpooh fixed the problem
We are waiting for GetHuman-newpooh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.