Panels placed ****** by vivant. solar. Tesla here to update or check boxes. At that tim...

GetHuman-kizziern's customer service issue with Solar City from February 2019

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The issue in GetHuman-kizziern's own words
Panels placed ****** by vivant. solar. Tesla here to update or check boxes. At that time, ******, team made aware of a nest seen under the panels on the left side of the roof. I noted squirrels going up to that area from the tree in the front yard. They placed an order for a pest abatement, to place a screen around the roof panels. No word of when it would take place. Fast forward to ******, noted a small brown stain on the ceiling of my guest bedroom which happens to be the direct location of the nest on the roof. Area is gradually increasing in size. Please not that we had NO issues with our roof prior to the nest being seen below the panels. They did set a date for the abatement for *******. They will apparently need to remove all the panels for us to repair the roof at a cost to us. Since this may have been able to be avoided if the issue had been corrected before so much time had gone by from the time this was reported, I would like the cost to remove and store the panels ($***.**) to be absorbed by Tesla*Solar city so we can afford to properly repair the roof to prevent any further damage followed by the pest abatement to be done by your company as scheduled after the panels are placed to prevent a future occurrence. We will have these panels for many years to come and it is important to know that this well known company is willing and able to work with us for continued satisfaction with your company.

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Solar City

Customer service issue
Reported by GetHuman-kizziern
Feb 22nd, 2019 - 4 years ago
Seen by 32 customers so far
Similar issue to 190 others
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GetHuman-kizziern started working on this issue
Feb 22nd, 2019 4:13pm
GetHuman-kizziern indicated the issue is not fixed yet.
Feb 22nd, 2019 4:15pm