I recently purchased a home with SolarCity Panels. The home inspector discovered a 'ho...

GetHuman-sdmolaro's customer service issue with Solar City from November 2018

16 views | 123 similar | 0 following
Help with my Solar City issue
First: share to improve GetHuman-sdmolaro's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sdmolaro's next move: talk to Solar City when they open.
Solar City's call center is closed now. We will send GetHuman-sdmolaro a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-sdmolaro may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-sdmolaro's own words
I recently purchased a home with SolarCity Panels. The home inspector discovered a 'hole' in the roof caused by the panels which caused the roof to leak. I spoke with Melinda Romero of SolarCity and told her that I would agree to take over the payments and sign the contract if the roof was repaired. She assured me that she opened a ticket to repair the roof on November **, ****. To date, November **, **** I have not been contacted as to the repairs. I would very much appreciate a call to set up a repair appointment as the winter season is upon us and I want to avoid further damage to my roof and home that would end up costing SolarCity*Telsa more money and expense. Thank you. Please call or email me, Sally Molaro at ***.***.****

GetHuman-sdmolaro did not yet indicate what Solar City should do to make this right.

How GetHuman-sdmolaro fixed the problem

We are waiting for GetHuman-sdmolaro to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Solar City's attention and get better help faster. Tap below to get started.
Having Solar City issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sdmolaro fixes it.
This email address isn't valid

Solar City

Customer service issue
Reported by GetHuman-sdmolaro
Nov 27th, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 123 others
0 customers following this

Timeline

GetHuman-sdmolaro started working on this issue
Nov 27th, 2018 8:57pm