I ordered three sale items from your online catalog. My order was processed and everyt...

GetHuman830022's customer service issue with Softsurroundings.com from June 2018

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The issue in GetHuman830022's own words
I ordered three sale items from your online catalog. My order was processed and everything went through okay. I used a $** off $** dollar coupon I received in the mail. My final total for the three items was $**.**, including shipping and tax.*The next morning I received an email from you stating that one of the items was sold out and would not be available. The price of that item was $**.**.*I see that you are now charging me $** for the two items, including tax and shipping. I’m assuming you took off the $** coupon because the order no longer reached $**.*That is unfair. It’s not my fault you ran out of the item after my order went through. *If you cannot honor that coupon, please cancel the order for the remaining two items.

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Softsurroundings.com

Customer service issue
Reported by GetHuman830022
Jun 28th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 14 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman830022 started working on this issue
Jun 28th, 2018 5:40pm
GetHuman830022 confirmed the issue is fixed. Hooray!
Jun 30th, 2018 5:47pm
GetHuman830022 confirmed the issue is fixed. Hooray!
Jun 30th, 2018 5:47pm

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