I am missing checks directly deposited into my account. When my bank closed all my acco...

GetHuman-ddombrow's customer service issue with Social Security from November 2018

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Help with my Social Security issue
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The issue in GetHuman-ddombrow's own words
I am missing checks directly deposited into my account. When my bank closed all my accounts before I received notice, they returned my social security deposits.*My first contact to Social Security was back on Oct. **. She resolved the problem by adding new bank info into my profile. At that time I also gave all the info for my minor daughter who receives S.S. from my disability* and the same thing happened with those checks. I received MY disability check by direct deposit into the new bank in less than a week. (THANK YOU!) *It is now Nov ** and my electric has been turned off, my car insurance lapsed due to non payment, after today it will be cancelled. All because my child's benefit checks are missing.* I have called twice, even went into the local office. All I was told is that it's a problem that needs to be fixed at the payment processing center in MD.! *All I want to know is how long does that take * really ? I do not understand why this has not been resolved yet...*OR, Why will they not just mail me the check ? AND Why doesn't that happen automatically if the bank returns it?*X
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Social Security

Customer service issue
Reported by GetHuman-ddombrow
Nov 29th, 2018 - 6 mons ago
I have an issue with Social Security too
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Seen by 9 customers so far
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