I cannot log into My SSA. I have my username : alexandra***, and a password that does n...

GetHuman1654052's customer service issue with Social Security from November 2018

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Help with my Social Security issue
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GetHuman1654052's usage of the GetHuman Phone for this issue
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The issue in GetHuman1654052's own words
I cannot log into My SSA. I have my username : alexandra***, and a password that does not work. I have gone thru the motions of requesting a new password by mail twice and never received a new one. Also, I cannot answer my security questions in the exact form required. I have tried to figure out what is incorrect to no avail. I can I reach anyone at the social security phone number because there are no prompts that fit my situation.
GetHuman1654052 did not yet indicate what Social Security should do to make this right.
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Social Security

Customer service issue
Reported by GetHuman1654052
Nov 29th, 2018 - 9 mons ago
I have an issue with Social Security too
Not resolved
Seen by 7 customers so far
Similar issue to 7448 others
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Timeline
GetHuman1654052 started working on this issue
Nov 29th, 2018 5:10pm