The social security card and birth certificate for a minor were both lost during a move...

GetHuman-hhuee's customer service issue with Social Security from September 2018

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The issue in GetHuman-hhuee's own words
The social security card and birth certificate for a minor were both lost during a move. After going to the social security website and finding out the birth certificate would be needed to replace the card, the birth certificate was ordered and recieved. A parent of the minor went to the local social security office with the birth certificate and was told that they could not use it to order a new card because both parents names have been legally changed since the minors birth. One by marriage, the other by choice. What documents are needed in order to get a new social security card for the minor?
GetHuman-hhuee did not yet indicate what Social Security should do to make this right.
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Social Security

Customer service issue
Reported by GetHuman-hhuee
Sep 19th, 2018 - 6 mons ago
I have an issue with Social Security too
Not resolved
Seen by 4 customers so far
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GetHuman-hhuee started working on this issue
Sep 19th, 2018 1:06am