We were notified that my autistic son was eligible for benefits but missed the letter b...

GetHuman628638's customer service issue with Social Security from July 2018

Help with my Social Security issue
The issue in GetHuman628638's own words
We were notified that my autistic son was eligible for benefits but missed the letter because my father and husband were both dying. I went to the local office in March to get everything straightened out for all of us. I was told they would go back * mo. for my son on his payments and to expect a lump sum check. We started receiving monthly checks but not the lump sum check. I went back into the office maybe * wks. ago. The check is on the computer but hasn't been sent. It sounded like it might be for only * months. The representative sent an email to have it sent in *-** days. Again, it hasn't arrived. What do I need to do?
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Social Security

Customer service issue
Reported by GetHuman628638
Jul 31st, 2018 - 9 mons ago
I have an issue with Social Security too
Fixed
Seen by 3 customers so far
Similar issue to 2445 others
0 customers following this
Items needed
Social Security Number
Billing address
Your birthday
Timeline
GetHuman628638 started working on this issue
Jul 31st, 2018 8:26pm
GetHuman628638 indicated the issue is not fixed yet.
Aug 2nd, 2018 3:23am