We were notified that my autistic son was eligible for benefits but missed the letter b...
GetHuman628638's customer service issue with Social Security from July 2018
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The issue in GetHuman628638's own words
We were notified that my autistic son was eligible for benefits but missed the letter because my father and husband were both dying. I went to the local office in March to get everything straightened out for all of us. I was told they would go back * mo. for my son on his payments and to expect a lump sum check. We started receiving monthly checks but not the lump sum check. I went back into the office maybe * wks. ago. The check is on the computer but hasn't been sent. It sounded like it might be for only * months. The representative sent an email to have it sent in *-** days. Again, it hasn't arrived. What do I need to do?
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