I shop at Sobeys a lot and up until today felt like a valued customer. While shopping...

GetHuman-jannecur's customer service issue with Sobeys from May 2018

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The issue in GetHuman-jannecur's own words
I shop at Sobeys a lot and up until today felt like a valued customer. While shopping for Almond Flour at the Namao site in Edmonton this afternoon I noticed that the store had * different prices for the same *** g bag of Almond Flour. One price was $**.**, the next was $**.** and the last was $**.**. Of course I chose the cheaper one thinking that it must be older product. When the two bags were scanned the price came up $**.**. I mentioned to the girl that the store has * different prices for the same product. She asked if I would show her which I did. She was shocked to see the same size bags where priced all different prices.*She called her manager who said she needed to see what I was talking about. The girl showed her. She came back to me saying the price is $**.**. I said you have * different prices on the same product all over the store! She told me it had to do with the code and the age of the product. I said well I picked from the $**.** group. She said well thats a mistake. I said well it might be but I have told you about it and wish to pay the $**.**. She told me after much discussion that she would give me the two bags for $**.**. I was not going to argue any further and took the two bags for that price. In the mean time one customer walked away in anger and three more were waiting in line. The girl felt bad for me and was very kind. I felt it could have been handled with a lot more respect for everyone involved.*I am not looking for anything but felt it might be something worth addressing. *They should be honouring the prices they have posted.

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Customer service issue
Reported by GetHuman-jannecur
May 31st, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 299 others
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GetHuman-jannecur started working on this issue
May 31st, 2018 1:19am