I shop at Sobeys a lot and up until today felt like a valued customer. While shopping...

GetHuman-jannecur's customer service issue with Sobeys from May 2018

2 views
 | 
299 similar
 | 
0 following
Help with my Sobeys issue
First: share to improve GetHuman-jannecur's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jannecur's next move: talk to Sobeys when they open.
Sobeys's call center is closed now. We will send GetHuman-jannecur a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-jannecur may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-jannecur's own words
I shop at Sobeys a lot and up until today felt like a valued customer. While shopping for Almond Flour at the Namao site in Edmonton this afternoon I noticed that the store had * different prices for the same *** g bag of Almond Flour. One price was $**.**, the next was $**.** and the last was $**.**. Of course I chose the cheaper one thinking that it must be older product. When the two bags were scanned the price came up $**.**. I mentioned to the girl that the store has * different prices for the same product. She asked if I would show her which I did. She was shocked to see the same size bags where priced all different prices.*She called her manager who said she needed to see what I was talking about. The girl showed her. She came back to me saying the price is $**.**. I said you have * different prices on the same product all over the store! She told me it had to do with the code and the age of the product. I said well I picked from the $**.** group. She said well thats a mistake. I said well it might be but I have told you about it and wish to pay the $**.**. She told me after much discussion that she would give me the two bags for $**.**. I was not going to argue any further and took the two bags for that price. In the mean time one customer walked away in anger and three more were waiting in line. The girl felt bad for me and was very kind. I felt it could have been handled with a lot more respect for everyone involved.*I am not looking for anything but felt it might be something worth addressing. *They should be honouring the prices they have posted.
GetHuman-jannecur did not yet indicate what Sobeys should do to make this right.
I have an issue with Sobeys too
How GetHuman-jannecur fixed the problem
We are waiting for GetHuman-jannecur to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sobeys's attention and get better help faster. Tap below to get started.
Having Sobeys issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jannecur fixes it.
This email address isn't valid

Sobeys

Customer service issue
Reported by GetHuman-jannecur
May 31st, 2018 - 2y ago
I have an issue with Sobeys too
Not resolved
Seen by 2 customers so far
Similar issue to 299 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jannecur started working on this issue
May 31st, 2018 1:19am