Snapchat Customer Service Issues

I am Gary Moore, and I have discovered that someone is using my face without permission in numerous videos on an app called Cameos Stories. They have portrayed me as a girl, which is inaccurate, and have created content that I find degrading. I insist that all these videos be taken down immediately. If this is not done promptly, I will take legal action for discrimination and defamation. It is essential to block the individual responsible from accessing the app in the future. Thank you for your cooperation in resolving this matter. Gary Moore.

I recently experienced an issue with my Snapchat account being permanently removed without warning. The reason given was for violating community guidelines, possibly due to a snap I posted on my private story about weed. I want to emphasize that I have a medical card for weed and use it for anxiety relief. I have been using Snapchat for over 4 years as my main camera source and have valuable memories stored on the app that I did not back up. This includes pictures of my high school years, my pets (including one who has passed away), and my family and friends. I was not aware of the option to backup memories until now, and I would like to either retrieve access to my account to back up my memories or create a new account.

Subject: Urgent Request for Snapchat Account Assistance Dear Support Team, I am reaching out in a state of desperation after unsuccessful attempts to resolve an issue with my Snapchat account. As a devoted mother who has faced numerous challenges, I am pleading for your help in unlocking my account. The impact of the COVID-19 pandemic has been profound, and amidst my responsibilities, I have suffered significant losses, including the passing of my father last September. Fond memories captured on Snapchat have provided solace during these trying times, showcasing moments of family joy and my son's growth. Regrettably, my account was likely locked due to my enthusiasm in adding new connections to expand my social circle within the constraints of quarantine. The sudden loss of access to my cherished memories and connections has intensified the emotional strain I am experiencing. Snapchat has been a vital tool in maintaining bonds with loved ones, both near and far. I implore you to consider my situation with compassion and assist in restoring my account. As a dedicated user of Snapchat for many years, I have valued its role in my life. I sincerely hope for a resolution to this distressing situation. Warm Regards, Amanda C. @strawberry1369

Hello, I am reaching out regarding my Snapchat account (romagirot) ([redacted]) being hacked, which led to compromising photos being posted without my consent. I want to clarify that I am not responsible for the content posted on the account as I am currently unable to access it. I have been a user since the app's inception and have never violated any of Snapchat's rules. The blocked account holds significant sentimental value for me as it contains cherished memories with loved ones, messages, and contacts. I kindly request your assistance in resolving this issue or providing guidance on how to proceed as this situation is causing me distress. Thank you in advance. Sincerely, Romain Girot.

Hello, my Snapchat account got locked today, and I've sent multiple support messages trying to get help to unlock it. I understand that unlocking accounts might not be possible, but this situation is important to me. My account was locked unexpectedly. I can explain what happened - I posted a picture of fake drugs, which were actually just sherbet tablets, on a private story with my best friends. It was meant as a joke, but now I'm locked out. I'm only 15, I would never promote drugs, and losing access to my account has been distressing. There are messages from a friend who passed away that I treasure. I'm not sure if my friends reported me or not. I would appreciate any help in either retrieving my account or starting fresh with a new one. Losing access was a shock, especially for something I intended as harmless fun. I hope there's a way to resolve this issue. Thank you.

I would appreciate not receiving the same email. I am seeking assistance from a real person who can offer personalized help without just following a script. My phone is broken, preventing me from accessing the password or the email associated with my Snapchat account. During the time my phone was damaged, someone breached my account and changed the password. Since I no longer have access to that email, I am unable to reset my password through the usual means. I am urgently seeking a solution to this problem. I can provide old passwords, previously linked emails, and past phone numbers associated with the account as potential verification methods. The inability to access my account has caused me significant distress. The account holds cherished memories, including photos of deceased family members and pets. Please reach out to me promptly with a resolution. Warm regards, Evelyn Linked emails: [redacted] [redacted] [redacted] Linked phone number: [redacted] Password history: Henryjhon1 Henryjhon12 Henryjhon1209 Henryjhon0921 Henryjhon140704

My Snapchat account has been locked for the second time in two days. The first instance occurred because I added too many people without having a verified phone number. Despite promptly verifying my phone number upon regaining access, my account was locked again exactly 48 hours later. I'm uncertain why this has happened as I have not breached any terms of service, especially not recently. Feeling frustrated and stressed, I am struggling to locate assistance. I would appreciate any guidance or support in resolving this issue. Thank you.

I used Snapchat around 11pm to send some snaps to friends. However, when I attempted to log in again two hours later, I discovered that my account was locked. The message indicated that my account had been permanently locked, but I had not engaged in any unusual activity and had only used the app recently. As I did not breach any guidelines or use third-party applications, I suspect my account may have been compromised. Despite various attempts, I am unable to create a new account as the app keeps displaying an error message. I hope to regain access to my original account, but if that is not feasible, I would like assistance in setting up a new account.

I used Snapchat around ** PM to send snaps to a few friends. When I attempted to log in again after * hours, I encountered difficulty accessing my account as it had been permanently locked. Despite using the app recently and following all guidelines, my account was inexplicably locked, leading me to suspect it was hacked. Subsequently, any attempts to create a new account were met with an error message stating "could not connect, try again later." Repeated efforts to set up a new account have been unsuccessful. I am hopeful that Snapchat can assist in resolving this matter by either reinstating my original account or allowing me to establish a new one.

This morning, I was unable to access my Snapchat account. I suspect it may have been hacked or erroneously blocked. I have never used unauthorized apps or violated any policies on Snapchat. My account is crucial to me as I use it for communication with loved ones and to store cherished memories. I am concerned about losing important photos and videos due to an issue I did not cause. I believe there might have been a mistake by Team Snapchat or my account could have been compromised. I sincerely hope for assistance in recovering my account as I value the content stored there immensely.

Two weeks ago, my account was permanently locked due to being hacked. I am devastated as I have no idea what the hackers have done on my account. Despite reaching out to Snapchat support multiple times via email and Twitter, they have been unable to assist me. It feels unjust that I, a hacking victim, am now facing consequences for it. My account holds precious memories with my school friends, family, and photos from various occasions. I am desperate to recover it, especially since my friends can still view it. The lack of information on why my account was locked is frustrating, and I am hoping for a resolution soon. This situation has left me deeply upset, and any help in resolving it would be greatly appreciated.

My friend Gemma works at a pizza parlor. Last week, her account was permanently locked after posting a video of their pizza toppings. We all assumed Snapchat mistakenly flagged the mushroom topping as illegal. Gemma created a new account and asked us to share her username to reconnect with friends after the lockout. I posted her username with a photo, jokingly mentioning she was "banned for selling shrooms." Shortly after, my account got permanently locked too. We lost all our conversations and memories due to Snapchat’s incorrect auto-detection. I’ve used Snapchat daily for 5 years without violating any terms. I just want access to my account and years of memories restored. Please assist me in resolving this issue promptly.

My Snapchat account was unexpectedly locked, and I am unsure of the reason behind this occurrence. This has happened previously, and despite creating a new account, my friends have informed me of someone using my account to send snaps and post on my story. It is distressing knowing that this individual had access to my memories and private conversations, ultimately resulting in me being locked out of my account. Snapchat is the primary means through which I communicate with my fiancé while they are serving in the military. I am in need of assistance in resolving this matter promptly as the situation is affecting my ability to stay connected with my partner.

My account, niamhkeogh2002, has been hacked or locked. I recently switched to a new phone on Tuesday, and now I can't access my account because it's temporarily locked. I really don't want to create a new account and lose all my friends and memories. I have not violated any guidelines and I'm unsure why this happened. I would be grateful if my account could be unlocked. Thank you.

I lost a snapstreak because the other person's account was temporarily taken. I've reached out to Snapchat, but they won't restore the streak. It feels unfair since the loss was out of our control. Is there anything else I can do to get the snapstreak back?

I lost my phone recently, which has all my important information, including my Snapchat account linked to iCloud. Unfortunately, I forgot my password, and I am unable to access my email as it's locked. My case manager urgently needs pictures from my Snapchat for an important case, so it's crucial that I regain access. Currently, I don't have access to my old phone number or my iCloud account due to it being locked for up to 20 days. I'm in a bit of a bind, so any assistance would be greatly appreciated.

On Tuesday the 8th, I received a suspicious link from a girl that resulted in me being logged out of my Snapchat account. I suspect she accessed my account and obtained photos of me, leading to blackmail attempts for money. To protect myself, I deleted my account, but now I realize I need to retrieve it. According to Snapchat support, reactivating within 30 days should be possible, but despite waiting over 24 hours, I am unable to regain access. I hope to recover my account soon as the situation is urgent. My username is trainebennett12.

Every time I attempt to log in, I receive the error message 'could not find matching credentials,' despite changing my password multiple times in an effort to access my account. I have tried various solutions, such as resetting my password multiple times and logging in on different devices, but to no avail. Within my account, I have cherished memories from middle and high school, photos of my growing cat and new kitten, and much more. Unfortunately, I have not backed up these photos and am unable to create a new Snapchat account due to my email ([redacted]) being linked to another account and my phone number ([redacted]) being locked. I am willing to provide any necessary proof of my identity. I desperately need access to my account, as it contains important dates, contact information, and more. Despite entering the correct password after changing it, I continue to receive the 'oops could not find matching credentials' message. Although I am underage and do not have an ID, I can provide details such as a credit card and even a birth certificate. Please assist me in regaining access to my account; I am pleading for your help.

My email accounts were hacked, and I discovered that call, text, and data forwarding were activated on my devices. Concerned about being tracked and hacked, I decided to cancel my cell plan, reset my Apple devices to factory settings, and update my phone number to stop the hackers' access. Unfortunately, I lost access to my accounts since I no longer have the old phone number for verification codes. How can I update my accounts with a new email and phone number, disable 2FA, and reset my password to regain access? I'm willing to provide any necessary proof of identity like a photo with my ID and today's date. Thanks for your assistance. @adenfino [redacted] [redacted]

Snapchat has unexpectedly and unfairly locked me out of my account, leaving me heartbroken. Despite never violating any rules, my access has been cut off. I desperately seek a human representative to help resolve this issue and retrieve my irreplaceable memories stored in the app. The automated responses have been unhelpful, and the inability to contact a real person adds to the frustration. Losing access to 5 years of personal content is something I am not willing to accept. I believe there has been a mistake in their security system, and I urge Snapchat to reconsider and assist me in regaining access to my account.