Snapchat Customer Service Issues

Hello, I regret to inform you that your account "I8leirose8" has been deleted due to a violation of our Terms of Service. Unfortunately, we are unable to recover the deleted account as per our policies. It is important to note that creating new accounts after a deletion is not allowed according to our Terms. Should you have any further questions or concerns, please feel free to reach out. Best, Team Snapchat

My account was compromised by a hacker a year ago. The hacker changed the email, phone number, and password. Despite trying my old emails and numbers, I have not been able to regain access. Snapchat support has not been helpful. I am not seeking to use the account again, just to retrieve my data and memories. The account has been secured. I am requesting an exception considering the sentimental value of the memories stored under @cassidy_maui. I can provide identification proof other than the email/phone/password. I remember my "my eyes only" password and can identify myself in the photos, locations, and more. Losing these memories has been upsetting, and I am determined to keep trying until Snapchat support rectifies the situation and restores my memories.

Today, when I tried to access Snapchat, it notified me that my account is locked. Following the provided link, I attempted to unlock it by signing in and pressing the unlock button. Unfortunately, I received a message stating that my request couldn't be processed. I suspect this lock resulted from the recent use of various devices after my primary phone, which I originally used for Snapchat, broke. I have since acquired a new primary device but am still unable to access my account. I would appreciate any assistance you can offer in unlocking my account. Thank you.

I regretfully acknowledge that my Snapchat account was locked for not complying with the rules. I sincerely apologize for my actions. I kindly request access to create a new account and assure you that I will adhere to all terms and guidelines in the future. The inability to communicate with my friends and view their stories since my account was locked has been disheartening. I would highly appreciate it if you could reconsider granting me permission to open a new account, and I commit to abiding by all the rules on the platform.

My account was compromised, and I have lost access to over seven years of cherished memories, including videos featuring deceased family members. Despite receiving strange messages from someone using my account and being unable to log in, I was devastated to discover that my account had been permanently deleted. I am heartbroken by the automated responses claiming a violation on my part, as I was diligently trying to regain access. My main concern is retrieving the videos and voice notes that hold sentimental value to me.

I recently contacted Evan at Snapchat and would appreciate some guidance on following up with him. I have been an avid Snapchat user since early [redacted], cherishing countless memories with friends and family, including some with deceased loved ones. At the age of 21, after speaking with a non-medical professional, I believe I may have a memory disorder. I maintain a private story for a select group of friends, all legal holders of Medical Marijuana Cards. After sharing a video of my recent dispensary purchase, my account was unexpectedly terminated. Although I understand the terms of service prohibit the promotion of illicit substances, I emphasize that I am law-abiding, with a clean record, eligible to engage in dispensary activities like others who viewed my post. I acknowledge the challenge of verifying users' qualifications, yet I assure you that my actions were not intended to violate any regulations. I offer a sincere apology and respectfully request your assistance. My account username is traedabeast123.

I recently emailed Evan at Snapchat seeking assistance. I've been a user since early [redacted] and have many cherished memories on the app, including with deceased friends. I am 21 years old and have been informally told by a non-medical professional that I may have a memory disorder. Following a post on my private story showing legal marijuana purchased from a dispensary, my account was unexpectedly terminated. Though I am aware of the Terms of Service prohibiting promotion of drugs, I am not involved in any illicit activities and am legally permitted to use such products. I acknowledge Snapchat cannot verify user qualifications, but I assure you that my post was not intended to violate rules. I apologize for any misunderstanding and request your understanding and assistance. My username is traedabeast123. Thank you, Trae

I have been a Snapchat user since early [redacted], and I have amassed many memories with friends and family on the app. Sadly, I recently encountered an issue where my account was terminated after posting a video of a legal purchase I made at a dispensary. I understand that the terms of service prohibit the promotion of drugs, but I am not a criminal and have a clean record. I hope that Snapchat can understand this oversight was unintentional and not meant to violate any rules. I apologize for any misunderstanding and hope for a resolution. My username is traedabeast123. Thank you, Trae

I've been using Snapchat for as long as I can remember, engaging with it daily. Recently, I faced a permanent ban without any prior warning, which has left me feeling extremely frustrated. I posted a picture of CBD, not marijuana, and given that cannabis is legal in my state, the ban seems unwarranted. This has resulted in the loss of numerous contacts, including friends, family, and co-workers and I'm unable to reach out to them through other means. I urge for a prompt resolution to this issue.

Hello everyone! Happy Christmas Eve! I recently got a new phone and had trouble logging into my old Snapchat account because I forgot my password. I ended up creating a new account, but then got logged out of that one too for some reason. I'm hoping to get some assistance to regain access to my original account. Unfortunately, my email isn't linked to my phone, so it would be great if someone could contact me at [redacted] to help me out. Thank you so much! ☹️

My account was wrongfully terminated after my ex-boyfriend posted content violating the terms of service. I have a restraining order against him and would like my account reinstated. The memories on my account hold great sentimental value, and I assure you that this situation will not occur again. Could you please restore my account?

After receiving a pre-owned iPhone as a birthday gift from my family, purchased at a pawn shop, I encountered an issue when trying to log in to my Snapchat account. Despite my long-time use of the app, I was suddenly logged out. Research led me to discover that the device may have been banned from using Snapchat, likely due to actions taken by the previous owner. This situation is frustrating for me as Snapchat is my primary way of staying connected with loved ones. I am seeking advice on how to lift the Snapchat ban on this phone so I can resume using the app hassle-free. I appreciate any guidance on how to resolve this matter promptly.

After transferring data to a new phone, I attempted to log in to Snapchat but forgot my password. When trying to reset it using my recovery number, it claimed it was not the correct one associated with the account. Despite being sure it was my verified number, it wouldn't allow me to reset the password. I re-entered the number multiple times, restarted my phone, and attempted to receive the code, but it was never sent. Upon re-entering my number, it now claims the number is not valid.

Hello. I am Lexi DuBose. On December 18th, I received an email notifying me that someone had logged into my account from a different device. I recently got a new phone on the same day and assumed I missed the second email. The second email stated someone from Troy, Michigan, logged into my account using an iPhone 12 mini, yet I reside in Pennsylvania and use an iPhone 12. Realizing this only today, when I tried to log into Snapchat around 7:05, I encountered issues. My friends mentioned being unadded, unbeknownst to me. Despite attempting to contact support, I couldn't obtain a case confirmation number due to my terminated email-linked account. Changing my password was impossible for the same reason. I assure you I haven't shared inappropriate content or engaged in any misconduct. Using the same Snapchat account for 5 years, it holds valuable memories, including those of a dear departed friend. The lack of direct human assistance is disheartening. Numerous users facing similar challenges have expressed frustration. I am distressed by this unjust situation, having never violated terms of service or received warnings. This sudden device ban is particularly concerning since I recently acquired the new phone. Lexi

My account, "bogorman6," was banned because I tagged my friend in a story where I jokingly pretended he was selling items, although he wasn't. He is from the USA, I am from Ireland, and it was meant as a harmless joke, not offensive in any way. I took the story down within 7 minutes on my own. Snapchat is how I communicate with my friends, and now I can't even create a new account. This situation is frustrating since it was all in good fun.

Recently, my boyfriend experienced a serious medical emergency that led to his hospitalization for more than a week. The doctors prohibited him from using his phone during this time, causing us to lose our 1,[redacted]-day snap streak. This streak has been a significant part of our relationship since its inception over 5 years ago, and we have diligently maintained it. Despite explaining our situation in detail to Snapchat support, they responded with a generic email that showed a lack of understanding or empathy. Given the importance of the streak to us, I am disappointed by the lack of genuine care or effort from Snapchat in acknowledging our situation.

Since December 13th, I've been unable to access my Snapchat account. Snapchat sent me an email stating that someone had logged in, changed my password, and deleted my account without my consent. The information provided in the email includes their location (Montreal, Quebec), their IP address (67.69.76.[redacted]), and the phone serial number (M2101K7AG). I've been reaching out to Snapchat for help, but haven't received any response. I'd really like to recover my account before the 30-day deadline as it contains important information for me.

I logged into Snapchat on someone else's phone while my device was charging, only to have my account permanently blocked, and I'm unsure why. The support forms are not helpful, only bots reply. I need to speak with a real person at this big social media company as I have important memories from the past 6 years on there. My family is upset, fearing the loss of these memories. I haven't violated any guidelines, but it seems the other person's phone has been flagged. I can't even log in on my own iPhone now.

Hello! Recently, I acquired a new phone. I have been attempting to access my account, but encountered issues with an error code stating, "Oops, we can't find any matching credentials." Despite numerous password resets using my phone number, the problem persists. The previous number associated with my account was [redacted], and the new one is [redacted]. Additionally, I tried to link my Snapchat to my email at [redacted]; however, another account seems to be using my email address. Can you assist me in regaining access to my account? My username is Kygarcia89.

I am a senior citizen who had assistance in setting up Snap chat on December 22, [redacted] to enjoy the funny faces feature. However, I've now decided I no longer want the account but have been unable to delete it. My user information is: username camille_mor2536 and email [redacted] I contacted support and received Password Reset Code [redacted], which did not work. I also got a prompt saying my account was insecure. Please, I need help deleting my account. Thank you. You can reach me at [redacted].