Snapchat Customer Service Issues

Archive 111

The following are issues that customers reported to GetHuman about Snapchat customer service, archive #111. It includes a selection of 20 issue(s) reported December 15, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Username: niki_2077 Hello, I forgot my Snapchat password and I'm reaching out for the third time with no response. I didn't verify my email and my old phone number is no longer active due to moving to a different country. Can you assist me in recovering my account? To verify my identity, I can provide a government document with my name, Nikitta Anand. Kindly respond if there are any doubts. Thank you.
Reported by GetHuman-nikittaa on الأربعاء ١٥ ديسمبر ٢٠٢١ ١٢:٠٣
My Snapchat account, AleeraFaye, suddenly disappeared without warning. While using the app to check messages and view stories, it unexpectedly closed. Upon reopening, I was prompted to log in, only to be told that the username AleeraFaye no longer exists. This is distressing as I've had this account for years and it serves as my primary means of communication with certain individuals whose usernames I don't recall to re-add. Your assistance in resolving this matter would be greatly appreciated. Thank you. - Britney Pimentel
Reported by GetHuman-aleerafa on الأربعاء ١٥ ديسمبر ٢٠٢١ ١٩:٠٠
I am feeling very stressed and emotionally overwhelmed at the moment. I accidentally lost the super best friend forever emoji with my girlfriend, which holds significant importance for both of us. Reinstating that emoji would mean everything to me. Even though I know there are more important matters, this small gesture would have a huge impact on us. Please reach out to me as soon as possible. Thank you for your help. My username is damn_mac, and hers is nilo_h29.
Reported by GetHuman-muqadua on الخميس ١٦ ديسمبر ٢٠٢١ ٠٧:٤٣
I have had my Snapchat account for about two years and it had a lot of friends and pictures. Unfortunately, my phone was damaged, and I had to get a new one with a new phone number due to a new plan. Now, I am unable to verify the new number, and I am locked out with a "suspicious login" message since I can't access the old number. I simply want my Snapchat back and would like to know if there is a way to update my phone number to the new one.
Reported by GetHuman6921682 on الجمعة ١٧ ديسمبر ٢٠٢١ ٠٢:١١
Hello, my name is Evan. Unfortunately, my Snapchat account has been hacked, along with the associated email address. I am currently unable to access either account. The username for my Snapchat is assassin_ny, and the compromised email address is [redacted] I have important pictures stored on that account that I urgently need access to. It would be greatly appreciated if you could assist me in resolving this issue, allowing me to regain access to my Snapchat account and update the email to [redacted] If needed, please reach out to me via phone at +[redacted]5. I omitted using my phone number due to it being verified under a different account name, Jake, and repeatedly becoming unverified as we share the same number.
Reported by GetHuman6924220 on الجمعة ١٧ ديسمبر ٢٠٢١ ١٩:١٨
Upon opening Snapchat, I found myself logged out. Upon attempting to log back in, a message indicated my account was no longer available. I am baffled as my posts were in no way inappropriate. I am eager to retrieve my cherished memories. I am frustrated by the lack of contact information for Snapchat. Losing images of my family, including my daughter and deceased relatives, is distressing.
Reported by GetHuman-brodmill on الجمعة ١٧ ديسمبر ٢٠٢١ ١٩:٣٤
I believe my account was compromised while I was at work, potentially leading to a post that my friends flagged. Despite being at work during the incident, I received an email upon finishing my shift stating that my account has been terminated. The only action I took was accepting a friend request before work. I am devastated as I have lost access to my Snapchat account where I stored seven years worth of cherished memories in the form of pictures and videos. I am desperate to regain access and retrieve those precious moments.
Reported by GetHuman6924712 on الجمعة ١٧ ديسمبر ٢٠٢١ ٢١:١٦
Hello Snapchat, I created an account with the username hairprincess8, but I didn't link an email to it. Unfortunately, I forgot my password and lost the phone number associated with the account. I've tried various passwords such as trav@[redacted], gladys8, immaculate, and namayanja but none of them worked. I suspect it might be related to the recovery code. I really miss my photos, so I would appreciate your assistance with this matter. Thank you.
Reported by GetHuman-nabulyag on السبت ١٨ ديسمبر ٢٠٢١ ٠٧:٣٧
Hello, yesterday my friend used my Snapchat account to connect with others as he doesn't have a phone at the moment. I suspect he may have posted something that violated Snapchat's rules, leading to my account being permanently deleted and my phone being IP banned. This is devastating because I've been a loyal Snapchat user for 5 years and stored many cherished memories there. I have a dissociative disorder causing amnesia, so preserving these memories is crucial to me. Losing my Snapchat feels like losing part of my past. I received no warnings or chances to rectify the situation, and losing access to all my memories after a single incident seems harsh and unjust. I'm hopeful there might be a way to recover my account and memories. Thank you, Skyler
Reported by GetHuman6927880 on السبت ١٨ ديسمبر ٢٠٢١ ٢٠:١٧
I believe someone accessed my Snapchat account on my phone and got me banned. The account was named Lukes0534. After realizing the account was gone, I tried to create a new one, but it seems like my device has been banned. I did not receive any prior warning about this sudden ban. I have been attempting to resolve this over the past couple of days without success. I recently purchased a new phone hoping that would help, but the issue persists. I rely on Snapchat to keep in touch with my friends, so I am reaching out for assistance in resolving this matter. Thank you.
Reported by GetHuman6930947 on الأحد ١٩ ديسمبر ٢٠٢١ ٢١:٣٥
After logging out of my Snapchat account "dylpickle1838," I encountered difficulty logging back in as my account was temporarily locked. Despite not violating any Snapchat guidelines, I am unable to access my account. Reconnecting with friends made in college is important to me, and losing access to my account during the break threatens my social connections. I seek assistance in resolving this issue promptly to maintain communication with my friends.
Reported by GetHuman-dylanrub on الإثنين ٢٠ ديسمبر ٢٠٢١ ٠٠:١٠
I am unable to create a new Snapchat account on my phone as my IP address has been banned due to a misunderstanding. My previous account got deleted because of a post on my private stories where I unintentionally made a drug reference involving a can of mints. The reference was not meant to be taken seriously or affiliated with any illegal activity. I miss connecting with my friends on Snapchat and feel unfairly banned from the platform.
Reported by GetHuman-gramorga on الإثنين ٢٠ ديسمبر ٢٠٢١ ٠٤:٠٦
Een paar dagen geleden heb ik een nieuwe iPhone gekregen en heb ik daarop Snapchat geïnstalleerd. Ik was mijn wachtwoord van mijn vorige Snapchat-account vergeten en heb een nieuw account aangemaakt, maar ik word telkens uitgelogd. Nu heb ik twee nieuwe accounts op mijn telefoon staan, maar ik gebruik er maar één. Toch word ik nog steeds uitgelogd. Ik vermoed dat dit komt doordat ik meer dan één Snapchat-account op hetzelfde apparaat heb.
Reported by GetHuman6932086 on الإثنين ٢٠ ديسمبر ٢٠٢١ ٠٩:١٣
Hello, this is my third day trying to reach someone for help. I've sent three emails and contacted Twitter support, but they just redirect me to Snapchat support. My phone was stolen, and after finding it, I discovered my Snapchat account was blocked for a terms violation, which I wasn't aware of. I've had my account for over 8 years without any issues. I rely on it for important information and cannot afford to lose it. The lack of response and support is making me feel stressed and upset. I'm considering reaching out to the media about this. Please reactivate my account urgently. Thank you for your attention.
Reported by GetHuman6932638 on الإثنين ٢٠ ديسمبر ٢٠٢١ ١٤:٠١
I woke up to find my Snapchat account locked. I didn't post anything to trigger this, and when I tried to unlock it following the instructions given, my account got permanently locked. I'm frustrated because I followed the steps provided to unlock it, and now I can't access my photos dating back to [redacted]. I'm upset because I didn't do anything wrong to lose my account. If I can't regain access, this situation will become even more problematic for me.
Reported by GetHuman6933590 on الإثنين ٢٠ ديسمبر ٢٠٢١ ١٧:١٠
Hello, this is the third time my boyfriend's Snapchat account has been deleted, and now it happened on my phone. He keeps getting reported for trivial reasons, and this time it was even more nonsensical. I am extremely disappointed with Snapchat at the moment. I am hesitant to use my Snapchat on my phone out of fear it will be deleted too. If this issue is not resolved, there will be some very upset individuals. If my Snapchat is truly deleted because of my boyfriend's account being removed, I will encounter numerous problems. Please stop deleting accounts without cause. Additionally, please reactivate the Snapchat account esav330!
Reported by GetHuman6934257 on الإثنين ٢٠ ديسمبر ٢٠٢١ ١٩:٠٥
Hello, my name is Analiyah M. Unfortunately, my Snapchat account was compromised three weeks ago. Someone is still leaking my private photos, and I haven't been able to stop them. I tried changing my password, but they altered everything, even my verification code. This situation is very distressing and unsafe for me. I urgently need assistance to prevent this person from sharing my images. I am seeking help and answers to resolve this issue. Thank you.
Reported by GetHuman6934917 on الإثنين ٢٠ ديسمبر ٢٠٢١ ٢١:١٠
I would like to inquire about obtaining my search history data from Snapchat. I have received the data they sent me, but it only included a limited search history dating back a week or two. I need access to my search data for the last 10 months. If possible, having access to the stories or snaps I viewed during this time would be greatly appreciated as well for a recovery process I am going through. Thank you.
Reported by GetHuman-hijjiam on الثلاثاء ٢١ ديسمبر ٢٠٢١ ٠٢:٥٩
My partner's Snapchat account got permanently locked tonight. We thought he could create a new one. However, when he couldn't log in, he asked me to try on his phone. Surprisingly, I logged in successfully but soon after I logged out, I tried to log back into my account on my phone and it got locked too. I'm confused because there is nothing wrong or inappropriate on my account. My Snapchat contains many cherished memories that I desperately need. Please assist me in resolving this issue. My Snapchat account is blairpass201. Thank you.
Reported by GetHuman-blairpas on الثلاثاء ٢١ ديسمبر ٢٠٢١ ١٤:٢٣
My Snapchat account got deleted because I posted pictures of the pills I take for my condition. Each of those pills is prescribed to me, and due to Snapchat's strict rules, my account was removed. I was trying to raise awareness about my condition with a "day in the life" post. I believe this is unfair as I've lost valuable memories accumulated over the years.
Reported by GetHuman6940214 on الأربعاء ٢٢ ديسمبر ٢٠٢١ ٠٥:٠٤

Help me with my Snapchat issue

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