My snapchat is saying opps! We could not find matching credentials” when I login

GetHuman-zarac's Recover Account issue with Snapchat from July 2021

Help with my Snapchat issue
First: share to improve GetHuman-zarac's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-zarac may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-zarac's own words
The problem: My snapchat is saying opps! We could not find matching credentials” when I login

GetHuman-zarac did not yet indicate what Snapchat should do to make this right.

How GetHuman-zarac fixed the problem

We are waiting for GetHuman-zarac to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Account issue
Reported by GetHuman-zarac
Jul 10th, 2021 - 3 months ago
Not resolved
Seen by 198 customers so far
Similar issue to 21642 others
0 customers following this


GetHuman-zarac started working on this issue
Jul 10th 2:47am
GetHuman-zarac confirmed the issue is fixed. Hooray!
Jul 10th 6:51am
GetHuman-zarac indicated the issue is not fixed yet.
Jul 10th 6:51am