my friend was hacked and made me send verification codes to her that were sent to my ph...

GetHuman5957459's Hacked Account issue with Snapchat from April 2021

Help with my Snapchat issue
First: share to improve GetHuman5957459's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5957459 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5957459's own words
my friend was hacked and made me send verification codes to her that were sent to my phone but it was not actually her. then someone changed my email and phone number that was connected to my account and changed my password so I can't get in. I snapped the hacker from my friend's phone asking for my account back and they said they wouldn't unless I gave my eyes only password to them. I am scared because all of my memories are in snapchat and I want them back. I also don't have an email set up with snapchat. I used *****@***.com but that is not my email. please help me get my account back. I have so much stuff I really want on there.

GetHuman5957459 did not yet indicate what Snapchat should do to make this right.

How GetHuman5957459 fixed the problem

We are waiting for GetHuman5957459 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Snapchat

Hacked Account issue
Reported by GetHuman5957459
Apr 13th, 2021 - 4 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 20713 others
0 customers following this

Timeline

GetHuman5957459 started working on this issue
Apr 13th 10:20pm
GetHuman5957459 indicated the issue is not fixed yet.
Apr 14th 2:37am
GetHuman5957459 indicated the issue is not fixed yet.
Apr 14th 3:48am