My account was locked a few weeks ago which surprised me because it has never happened...

GetHuman-haneeno's customer service issue with Snapchat from March 2021

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The issue in GetHuman-haneeno's own words
My account was locked a few weeks ago which surprised me because it has never happened to me before. I followed the instructions on how to unlock my account and it still would not work which upset me very much. I love using snapchat and I was even on the app about * minutes before the situation happened. I made a new account but it does not feel the same as I lost * years worth of memories which included all of high school, my graduation, college, friends, family, moving to a new house and even snaps of when my grandpa passed away. I am not the person that will drink, smoke, do drugs, or even go to those types of parties. If I violated something in the terms of agreement, I am sorry and I will go over the agreement again to make sure I do not make the same mistake. Please help me I really do not want to give up and lose my account.

GetHuman-haneeno did not yet indicate what Snapchat should do to make this right.

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Customer service issue
Reported by GetHuman-haneeno
Mar 26th, 2021 - 4 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 20847 others
0 customers following this

Timeline

GetHuman-haneeno started working on this issue
Mar 26th 4:15am