Snapchat Customer Service Issues

My phone was broken for a couple of weeks. I used other people's phones to access my Snapchat without any issues. After fixing my phone yesterday, I tried to log in, but it said my account is temporarily locked. I'm unsure why this happened as I haven't done anything wrong. I've visited several websites to unlock it, but no success. Some even mention my account being permanently locked, which is concerning. I really need access to my account as I've had it for a long time and important things are saved there. Snapchat plays a significant role in my life, and starting a new account would be a last resort. I hope to hear back soon to resolve this matter promptly.

I have been permanently banned from Snapchat due to a misunderstanding. I posted a video of my little brother who is shirtless and has long hair, which led to him being mistaken for an underage female. Despite explaining the situation and offering to pay for any necessary actions, I have not been able to retrieve my account. I have used Snapchat for 5 years without any previous issues. Losing access to my account means losing all my memories from my teenage years. I have tried to contact Snapchat but have not received any response regarding the ban on my device as well. I hope to resolve this issue and retrieve my memories and friends list as soon as possible.

I am experiencing difficulty with my Snapchat account. Despite being able to post and chat with friends, I cannot view my friends' stories for the past two days. An error message saying "Could not refresh, please try again later" appears every time I attempt to view the stories. Additionally, when I remove a friend, Snapchat lags and states "Oops something went wrong, please try again later." I have attempted various troubleshooting methods such as logging out and back in, restarting my phone, switching from WIFI to cellular data, and clearing the app's cache, with no success. Your help with this issue would be greatly appreciated.

Someone messaged me on Snapchat claiming they could give me free money. Initially, I didn't realize the account had been compromised. They instructed me to send money via Apple Pay and later asked for a code to alter my Snapchat password. When questioned, they blamed a supposed error. Believing them, I provided the code. Following this, I got an email notifying me of a phone number change. I trusted the person, assuming it was my friend. They then advised me to restart my phone to resolve an issue. Upon restarting, I found myself locked out of my account as the password, email, and phone number had all been changed. Unable to reach them, I now fear for the important documents stored on my Snapchat. The affected username is josecano11.

My account, @tozzi44, was permanently disabled, and I am unsure why. Following this, I created a new account, @tori.cheyne, only to have it locked within 12 hours. I took great care with the new account, adding only people I know, engaging in appropriate conversations, and sharing harmless stories. I am puzzled by the lock on both accounts, as I made sure to follow all guidelines. Losing access to both accounts has been distressing, particularly considering the four years' worth of memories they contained.

I am experiencing issues with Snapchat's export media feature from stories on my iPhone SE. Despite having the necessary permissions enabled, the function doesn't work. I have reached out to Snapchat Support via email and Twitter multiple times regarding this issue, but unfortunately, my requests have been ignored. I find it frustrating that they respond promptly to locked account requests on Twitter but overlook my support requests. Even reporting problems through the app has yielded no response. I had a separate issue with viewing a story previously and when I sought help from Snapchat, I received no assistance. As a troubleshooting measure, I uninstalled and reinstalled the app, only to be faced with the export media problem. It is disappointing that Snapchat has not taken any action to address this recurring issue.

I am a high school senior currently exploring colleges. I found myself in multiple college group chats on Snapchat to connect with new people and hopefully make friends. Unfortunately, my account is now locked, and despite reviewing the guidelines, I am unsure why. I never violated the terms by using third-party tools, being abusive, or sending spam. I did not receive any warnings about compromised security either. I suspect my enthusiastic adding of friends triggered a security alert, but my verified email and phone number should have prevented this. I am eager to regain access to my account as I have valuable memories stored in my snaps. Any assistance would be greatly appreciated.

I'm having trouble accessing my account. I know my username and password, but when I try to log in, it says there's a suspicious login and asks me to verify it through email or text code, but the email is old and the phone number associated with the account is wrong. I've been locked out for 12 hours now. I've reached out to Snapchat support twice with no response. It would be helpful to have a helpline or another way to resolve this issue.

My Snapchat account (AmeliaMoskovitz) is showing as permanently locked, and despite several attempts, I am unable to access it. I am unsure of the reason for this as I have a secure password and there is nothing inappropriate on my account. Just before it was locked, I updated the password to a long and secure one. I would greatly appreciate any assistance in retrieving my account. It may seem trivial, but it holds sentimental value as all my friends are connected through it. Your help in resolving this would mean a lot. Thank you - Amelia

Hello, I am Wizdom West. My Snapchat account, killer.bitch200, has been hacked. Another user named Tmoney tricked me into sharing my account details, claiming to need help with Snapchat. She then hacked my account, impersonating me by posting my photos and sending strange messages. I have created a new account and added my old one. Tmoney added me back, and I have been messaging her trying to regain control of my account. She continues to impersonate me, which I find unacceptable. I am requesting the prompt deletion of the hacked account.

I have been using a link to promote my music online, which includes an option to connect on Snapchat. My Snapchat account got permanently locked recently, which left me puzzled. Despite extensive research, I couldn't recover the original account, so I made a new one. To my surprise, the new account was also permanently locked after sharing the link on my story for friends to access my music. I suspect Snapchat may have flagged the link as an unauthorized third-party app, causing the account locks. Oddly, I didn't receive any email warnings from Snapchat about these suspensions, leading me to believe it might be a system error. Ideally, I would like my initial account unlocked. I intend to refrain from using that specific link for promotional purposes moving forward, assuming it's the root of the problem. Thank you for your help.

Hello, my name is Arabella. I am having trouble accessing my current Snapchat account under the username bellaraine17. The phone number associated with this account appears to be outdated ([redacted]) as it is linked to my old account iambella12342. Moreover, I don't have any email connected to my current account, and the email address linked to my old account belongs to my brother, which is incorrect. When attempting to reset the password for bellaraine17, the system defaults to my old account due to the phone number, and since there is no email linked, I am unable to reset it. I understand Snapchat's security measures, but I only need assistance as I forgot the password and my contact details were not updated. Additionally, I suspect my account may have been temporarily locked due to multiple failed login attempts. My current email is [redacted], the old one is [redacted], and the incorrect email on my old account is [redacted] Thank you for your help.

Dear Snapchat Team, I received an email yesterday stating that my account was deleted due to allegedly breaking terms of service. This news was shocking as I have been a loyal Snapchat user for over 7 years without any prior issues or warnings. The sudden deletion has left me devastated, especially considering the recent loss of my best friend, as all our shared memories were stored on my account. I believe this action was a mistake on your part, and the lack of communication or warnings is distressing. Being permanently banned from creating a new account seems excessive, especially since I have not violated any rules. Losing access to my social outlet during this difficult time amplifies my pain and isolation. Your decision has had a profound impact on me emotionally, and I implore you to reconsider and either reinstate my account or allow me to create a new one. I suspect malicious reports from trolls led to this situation, and I appeal to your empathy to rectify this error. If no resolution is reached, I may need to escalate this matter further. Your prompt attention to this matter is greatly appreciated. Sincerely, [Initials]

I am seeking assistance with regaining access to my Snapchat account, which I have had for several years. After getting a new phone today, I have been unable to log in. Although I still have the same phone number, I am unable to access the email linked to the account. I have created a new email address for communication purposes. The original email associated with the account "ayeeitsmat" is [redacted] for verification purposes. When trying to reset my password due to security concerns, I encountered difficulties. After receiving a verification code to my phone, I changed the password to "matthewrules75677". However, upon completion, the account name switched to "asage2020", which is unfamiliar to me. It seems my phone number might be linked to another account, causing the new password to be applied to the wrong profile. Kindly assist me in recovering my account "ayeeitsmat" that holds around five years of memories.

My account has been permanently locked, and the only activity I can think of that might be related is adding about 20 people from a college group chat. I am a high school senior, so this was a normal interaction for me. Today, I had a 12-hour work shift, meaning I hadn't been on Snapchat during that time, yet I discovered my account was permanently locked. Snapchat's action seems unjustified, especially given the lack of unusual activity during those 12 hours. I urge Snapchat to unlock my account as my memories, including important pictures and videos not saved elsewhere, are at stake. These memories hold significant value, especially those of my late best friend. I admit to recently changing my password to one that may seem easy to guess, but that was my doing alone in an attempt to troubleshoot the issue. I appreciate your assistance in recovering my account.

Hello, I'm reaching out because last night, while using Snapchat as usual, my account was unexpectedly disconnected and permanently blocked when I tried to reconnect. I'm puzzled by this as I have always adhered to the terms of service without issue. Losing access to years' worth of memories, saved content, and connections with friends and family has left me feeling distraught. I believe a review of my account activity would confirm my compliance with the rules. If there were any concerns, I would have preferred a warning rather than an immediate and permanent block. I respectfully request the unblocking of my account so I can continue using your platform. Thank you for your attention to this matter. I hope for a positive outcome and the restoration of my account. Warm regards.

A week ago, my Snapchat account (itssliv.tf) was compromised, and despite numerous attempts to contact their support team, no resolution was found. The intruder changed all my account details, accessed private chats, and tried to breach My Eyes Only. Disappointed by the lack of assistance from Snapchat, I reluctantly accepted the breach and created a new account. Unfortunately, today, a similar breach occurred, despite having strengthened my password. The intruder deleted my memories and once again accessed My Eyes Only. I harbor no expectations for a solution as previous attempts to seek help have been futile.

This morning, I was logged out of my Snapchat account unexpectedly. Upon attempting to log back in, I was informed that my account had been temporarily locked. After changing my password and trying again, the lockout persisted. I even deleted the app for 2 hours, then reinstalled it, but the same locked message appeared. I can confirm that I do not have any unauthorized apps or plugins, nor have I engaged in spamming or abusive behavior. Additionally, I have verified both my phone number and email. It's puzzling to me why I am experiencing this issue since I don't fit any of the criteria typically associated with account lockouts.

I encountered issues using the support page as I kept receiving messages that my inquiry couldn't be processed. I urgently need assistance with my Snapchat account. After accidentally logging out without updating my phone number, I'm unable to regain access. Is there a way for Snapchat to help me resolve this? I'd be grateful for any support, like a recovery code to facilitate my login. My Snapchat username is queen_raffi, and my current number is +[redacted]6, while the old one is +[redacted]5. Hoping for a prompt resolution. You can reach me at my email, [redacted]

A few weeks ago, my account was unexpectedly locked, which was a first for me. Despite following the instructions to unlock it, I was unable to regain access, causing me considerable distress. Snapchat has been a significant part of my life, even just 5 minutes before the lockout. The loss of 6 years' worth of memories, from high school to my grandpa's passing, is deeply upsetting. I assure you that I am not engaged in any illicit activities and would like to resolve any potential violations of the terms of agreement. I am committed to reviewing the terms to prevent any future issues. Please assist me in recovering my account as I am determined not to give up on it.