Hi there,**I tried logging in to my Snapchat today from my new phone. As it is a new ph...

GetHuman5725113's Recover Account issue with Snapchat from February 2021

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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5725113 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5725113 can let us know if they help or not.
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Before contacting them, items GetHuman5725113 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman5725113's own words
Hi there,**I tried logging in to my Snapchat today from my new phone. As it is a new phone it required a verification code that would enable me to access my account. However, as I have a new phone, my number has also changed and I no longer have access to the phone number that was set up with my Snapchat, therefore meaning I have not received the verification code and I cannot access my account!*Any help regarding this matter would be greatly appreciated as I have a lot of memories saved on my Snapchat and I would be truly gutted to have lost them over this.

GetHuman5725113 did not yet indicate what Snapchat should do to make this right.

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Recover Account issue
Reported by GetHuman5725113
Feb 5th, 2021 - 6 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 20175 others
0 customers following this


GetHuman5725113 started working on this issue
Feb 5th 2:39pm

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