Snapchat Customer Service Issues

I recently logged out and uninstalled Snapchat to take a break. After some time, I reinstalled the app. However, upon logging in with my username and password, it's requesting the code sent to the phone number I originally signed up with. Since I have used my Snapchat account on multiple devices over the years, I no longer have access to that phone number. I am unable to log back in without this code. Is there any possible solution to access my account without the required phone number code?

My girlfriend and I had around [redacted] streaks on Snapchat, which was a crucial part of our daily routine. After a major disagreement, we stopped talking for days. I accidentally blocked her but later added her back, resulting in losing all our streaks. Now, she is threatening to end our relationship over this. I believe restoring the streaks could save our relationship, as it was a significant bond between us. Please consider helping us retrieve our flame streaks, as I am willing to pay for this service.

Hello Snapchat support team, I am reaching out to report that my Snapchat account has been compromised. The hacker has altered the password, email address, and phone number associated with my account, leaving me unable to access it. I hold evidence of this breach, including the email address that was changed to [redacted] The account in question belongs to me with the username @realbensiegel, previously linked to [redacted] The only connection I have currently is through the Yolo app. I am concerned about the personal data contained in my account. The original password before the hack was "siegelben123." I have attempted to reset the information myself without success. I believe this incident is part of a larger hacking scheme. I seek your assistance in regaining control of my account. Thank you for your attention to this matter.

I received a text and email notifying me of an unauthorized login to my account and prompting a password reset. Upon resetting my password, I encountered a request for a verification code to confirm my device. Despite changing the password and signing in again, I am still prompted for verification. I recently graduated from a private high school and have not updated the email linked to my Snapchat account. I am willing to provide personal information and login details to verify my ownership. I am desperate to recover my valuable memories, especially those of a deceased family member, stored in my Snapchat memories. I am requesting assistance over the phone to resolve this crucial issue. Preserving these memories is of utmost importance to me, and I am determined to regain access. Please direct me to someone who can assist me promptly. Thank you for your understanding. Sincerely, G.

My account has been locked, and I'm unsure why. Initially, it was temporarily locked, then it changed to permanently locked. Now it's indicating a poor connection. I looked into this issue and found that I need to verify my email before adding many people. How can I verify my email if I'm locked out of my account? The problem arose because I was added to various group chats recently, full of individuals in America who have applied to certain universities for Fall [redacted]. These chats are meant for people attending the same universities to connect. I'm human and not a robot, but I am unsure how to unlock my account. I have waited approximately 12 hours, hoping it would unlock while I slept. However, I'm starting to worry that I might not regain access to my account. Assistance would be greatly appreciated. Thank you.

Hello, I believe my account was mistakenly locked permanently. I suspect it was because I mentioned someone in a post. I'm confused about how this might impact my reputation on Snapchat. I really love using the app, especially during difficult times with my anxiety and depression. Snapchat helps me relax with filters and chatting with my best friend, who lives far away and supports me. I had an anxiety attack when I saw my account was locked because Snapchat is our only way to communicate. I don't want to lose the memories stored on my account. I feel desperate and don't know what to do. Thank you for your understanding as I try to reach out to Snapchat.

I was recently tricked by someone posing as my friend on Snapchat who then scammed me by pretending to need access to my account for a legitimate reason. I later discovered that this was a scammer using my friend's name to gain access to my account, which they are now using to defraud others and make it seem like it's me. Despite reaching out to Snapchat multiple times and having many people report the fraudulent account, no action has been taken as Snapchat claims they need the account's email, which the scammer has changed. I just want the account to be deleted to stop further harm.

Hello, I recently received an authentication code from Snapchat via SMS on my personal phone number. Shortly after, I got another SMS from the number +1 [redacted], which read: “Hello Gabriane, A suspicious login attempt was made on your account. We have sent you a 6-digit code in a separate notification. Please send us the code to verify your identity. Do not share this code with anyone else. Thanks, Team Snapchat” Without much thought, I sent them the code Snapchat provided me. They then responded, saying: “Your safety is our top priority. We also need your 'My Eyes Only' password.” It was then that I realized my error. I mistakenly gave my authentication code to a hacker who was probably after compromising images. They changed the phone number linked to my account, preventing me from resetting my password. Is there a way to recover my account? It holds cherished memories and important contacts. Losing it would be disheartening. Thank you.

Hello, my name is Ciana Hernandez. I've been facing issues trying to access my Snapchat account as it keeps saying my account is invalid. Despite reaching out via email before, I am giving it another try to recover my account. The reason behind this urgency is that I have many valuable photos stored there that I don't want to lose. This problem began when I failed to verify my email, which I suspect is preventing me from logging in now. Although I previously deleted my account for personal reasons, I attempted to regain access only to encounter repeated "invalid" messages. Despite numerous password reset attempts, my efforts have been unsuccessful. While searching online, I found information suggesting accounts could be locked or permanently deleted. However, when friends checked, my account was still visible. I am seeking assistance to recover my account, understanding the necessity for security protocols, and emphasizing that my intention is solely to retrieve my photos. I genuinely hope someone can assist me promptly. Thank you.

Hello, I am reaching out on behalf of my friend whose Snapchat account has been locked. The username is @isabellefraserr. The account got locked without any explanation, and despite trying to unlock it by clicking the button, it remains inaccessible. This development has caused us distress as she stands to lose her contacts, memories, and a [redacted]-day streak. We are puzzled by this occurrence and are eager to have her account reinstated swiftly. Your prompt assistance in this matter would be greatly appreciated. Thank you. Warm regards.

Upon attempting to upload a video to my private story on Snapchat, I encountered an error prompting me to retry. Subsequently, after reinstalling the app, I found myself logged out of my account and unable to regain access. Despite verifying my username with a friend, entering it along with my password results in an incorrect login message. Resetting the password through the app requires verification via email or phone number, both of which are yielding errors. Trying the online version, I successfully changed my password, yet upon logging in, I am still met with the same login error. Despite multiple attempts with various email and phone number combinations, I am unable to access my main Snapchat account. I seek assistance in resolving this issue promptly as I can access other accounts without difficulty.

Dear Sir/Madam, About a year ago, I received an email from Snapchat that was unfortunately sorted into my spam folder without my notice. The message mentioned that my account had been logged into from a location in Accra, Ghana, which I found suspicious as I have always resided in Belgium and have never visited Ghana. Regrettably, due to my oversight, the hacker was able to use my account for unauthorized actions, leading to my account being permanently blocked. Although I don't use Snapchat as frequently now, many of my friends are returning to the platform, and I would like to rejoin them. Additionally, there are numerous saved stories on my account that hold sentimental value, and it would be disappointing to lose them. I am hopeful that you can provide assistance in resolving this issue.

My Snapchat account, meghnanut, has been repeatedly locked. The first time was due to sending spam to friends, a mistake I have learned from. Subsequent locks might be from adding many people from the quick add list. Despite having a verified email and phone number, I am puzzled by the permanent lock.

I have some important information to share regarding an issue. In Kurdistan, there are individuals contacting influencers on Snapchat, promising to help them achieve the gold star in exchange for money. Despite following the provided steps, no one has succeeded in getting the star. Some friends paid for help and received the star within 20 to 30 days. I find this situation frustrating as I have tried multiple times without success. I believe it is not right to pay for it. I am still requesting the star through the proper channels and hope for a positive outcome. I will advise my friends not to pay for this service and to follow the correct procedure. Thank you. Karzan H.

I have some important information to share that goes against your guidelines. I currently reside in Kurdistan and have noticed a concerning trend involving individuals reaching out to popular influencers on Snapchat, offering to help them obtain a gold star in exchange for money. Despite following the steps provided on your platform to attain the star, none of us have been successful. Unfortunately, five of my friends decided to pay these individuals for assistance, resulting in them obtaining the star within 20 to 30 days. This situation is distressing as I have also made multiple unsuccessful attempts to earn the star through legitimate means. I believe it is unfair to resort to paying for it. I am reaching out to request the star through the proper channels, as indicated in your guidelines. If you are able to grant me the star via the email address I provided ([redacted]), I will ensure my friends are informed not to engage with these unauthorized individuals and instead follow the correct process.

I recently received a message about someone logging into my account from a different location while I was using the app. The individual claimed to be Devin and asked for the verification code to identify me and remove the hacker. Despite my pleas not to logout, he did so after receiving the code. When I tried to log back in, I couldn't access my account and changing the password didn't work. Moments later, I received a text stating my Snapchat was compromised. When I reached out to Devin, he requested my "My Eyes Only" password for verification, confirming my suspicions of being hacked. I now find myself locked out of my account, struggling to regain access despite having proof that I am the rightful owner.

Yesterday, someone hacked my Snapchat account, and they removed my phone number and email address, locking me out completely. I am extremely worried because I had bank statements with my address on the account, posing a security risk. The hacker has been asking my friends for money, which is unfair, and I even had to cancel my bank card because they had a picture of it. I'm seeking help because this situation is distressing. I have precious memories on my account that I can't access anymore. My Snapchat username is katexmakin, and I had to create a new email, [redacted]

I recently changed my Snapchat password, but unfortunately, I have forgotten it, as this tends to happen often due to my forgetfulness. Over the past three years, I have reset my password multiple times using my Gmail account associated with the Snapchat account. Currently, I am facing a similar issue with my email password, and I am unable to recover my account. The main reason I am seeking help is that my Snapchat account contains precious memories such as photos of my children from their early years and images of my late brother, which are not backed up elsewhere. Typically, my passwords revolve around my children's names, possibly arranged from oldest to youngest or vice versa, sometimes even using only two out of the three names. It is likely that these passwords also include the numbers 18, 19, or 20. I am reaching out to see if there is any way to assist me in recovering my account and accessing these important photos.

Hello, I recently had my device and backup account compromised, resulting in the permanent lock of my main Snapchat account. Despite multiple attempts to reach out through email, contact forms, and social media, I have only received automated responses. This lack of human interaction from Snapchat's customer support is frustrating, especially when I've done nothing to violate their policies. Losing access to my account, filled with memories and connections, has been particularly hard during this challenging time. I feel helpless as I continue to seek a resolution without success. Your assistance in regaining access to my account would be greatly appreciated. Thank you for your help.

Yesterday, my Snapchat account was hacked by someone from the UK with the username @endived. This person changed the phone number and email associated with the account, taking it over to use for their own gain. I had been growing that account for subscribers and views, and now the hacker is pretending to be me, posting shoutouts and gaining followers. Despite reporting the issue multiple times to Snapchat, the problem persists. I used that account daily until yesterday. My new Snapchat is @xavierr3x, while my compromised one is @endived. I am seeking assistance in reclaiming or deleting the hacked account to alleviate the frustration and problems this situation has caused me. Thank you.