My granddaughter's snapchat account has been permanently locked. She doesn't know why...

GetHuman-pbeacco's Recover Account issue with Snapchat from February 2021

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Help with my Snapchat issue
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Before contacting them, items GetHuman-pbeacco may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-pbeacco's own words
I was trying to log in. ... My granddaughter's snapchat account has been permanently locked. She doesn't know why this happened. She doesn't have any third party apps nor has she sent any objectional messages. She set up another account and received the same message. She wants to recover the photos and videos posted on snapchat and wants to know how to get them. Thank you for your help.
because I lost all of my photos and am unable to communicate with friends.
Help me to get into my account
I have been using Snapchat for about *-* years.
Researched website to troubleshoot, but haven't any success.
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Snapchat
Recover Account issue
Reported by GetHuman-pbeacco
Feb 3rd, 2021 - 6 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 20029 others
0 customers following this

Timeline

GetHuman-pbeacco started working on this issue
Feb 3rd 1:49pm