Hi, *-* days ago my device and backup account were hacked by someone and for some reaso...
GetHuman-kaidenis's Account Access issue with Snapchat from February 2021
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Help with my Snapchat issue
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GetHuman-kaidenis's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kaidenis will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kaidenis can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Before contacting them, items GetHuman-kaidenis may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-kaidenis's own words
Hi, *-* days ago my device and backup account were hacked by someone and for some reason Snapchat has permanently locked my main account that I use for NO REASON. I have contacted them lots of times via email and the Snapchat contact forms but every time I have got the same useless automated response from their email robot. I have also tweeted to try and get there attention and I have messaged them on Twitter but they kept telling me to use the contact forms. I am really upset with the way I have been treated by the Snapchat team, I have never broken any of there rules and I cannot speak to anyone because all their support is run by robots. I really want my account back because it’s one of the only things getting me through this tough period. Now Snapchat has taken this away from me and with it all of my contact with friends and all of my memories and personal content is gone. Please help me I have tried everything I can think of and google is not giving me any answers I have done nothing wrong and they have permanently locked my account. Please help me get my account back thanks.
GetHuman-kaidenis did not yet indicate what Snapchat should do to make this right.
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