Snapchat Customer Service Issues

I accidentally logged out of Snapchat and forgot to update my phone number for two-factor authentication. Now, I can't receive the code since it's being sent to my old number, which I no longer have access to. When I attempted to request a code to my email, it's still trying to send it to my old number instead. I need the code to be sent to my email connected to Snapchat. Email: [redacted] Username: hailiebree

My account has been compromised by an individual who has changed the email address associated with it. They replaced my email with their own and I am unable to regain access. The hacker is using my account to contact my loved ones and extort money. Additionally, they are sharing inappropriate content on my Snapchat. They are demanding money in exchange for returning control of my account, which amounts to ransom. This person is threatening my friends, falsely claiming I am in danger to manipulate them into giving money. Despite being safe with my family, this hacker's actions are causing distress. I am requesting that the account be permanently deleted to prevent further misuse of my personal information and contacts.

I need assistance reaching a live person at Snapchat customer support. I deactivated my account on November 16, [redacted], with the plan to reactivate it within 30 days. Unfortunately, I am now unable to recall my password to reactivate the account. I have read previous emails stating that passwords for deactivated accounts cannot be reset. Is there an alternative method to retrieve my saved memories? Every photograph and video capturing moments with my family from the last five years, such as my wedding and my children's births, are at risk of being lost. I am willing to explore any option to preserve my precious memories. Could there be a way to export all my saved content? Losing my account is a small concern compared to losing access to these treasured memories.

My account has been compromised, and the hacker altered all my login details. I am Noah Metzger, a 19-year-old from Ohio. My username, nmetzger81, and password (formerly clebrowns) were changed following the incident on December 4, around 4:00 PM. I trust this information enables me to regain access to my account. If needed, feel free to request additional details. I am eager to receive a response. Thank you sincerely for your help. Apologies for any inconvenience caused.

Hello, I recently discovered that my Snapchat account has been permanently locked. I have not used any unauthorized third-party applications, so I suspect my account was hacked, leading to its permanent closure. Losing access to my account has been devastating as it housed all my online friends, and now I am unable to contact them. I have invested a lot of time and effort into building my experience on Snapchat, and I am eager to regain access to it. Your prompt assistance in recovering my account would be greatly appreciated. Thank you.

I am constantly encountering an issue where I am unable to access my account on Snapchat. Despite trying to unlock my account through the website, I remain locked out. I brought my phone to a repair store for assistance, and they mentioned that the problem may be linked to my Apple ID or phone's IP address due to frequent lockouts. I recently switched to a new phone and Apple ID, but the problem persists. Since Snapchat is my primary communication app, it is crucial for me to regain access to my account to avoid the inconvenience and embarrassment of creating a new one.

My account was hacked from an IP address in Chile (45.[redacted].[redacted].[redacted]). I suspect the hacker enabled login verification through the authentication app, making it hard for me to reset my password with the new verification codes. After attempting to reset my password without success, I finally managed to change it. However, I received an additional link right after the change, causing more confusion. Despite updating my password both on the computer and the app, none of the new passwords seem to be working.

I am frustrated with continuously adding people on Snapchat, and my followers are also weary of adding me back. Despite verifying my email and phone number, Snapchat frequently locks my account for adding all my fans who request to be added. I have never engaged in spamming, been hacked, or used third-party apps. As a Music Artist, it is vital for my career to connect with fans on Snapchat to share music and updates. However, this ongoing issue is affecting my ability to use the platform effectively. I appeal to you to assist me in unlocking my account to continue using Snapchat without the fear of being locked out again. Your help in resolving this matter is greatly appreciated, as discontinuing the use of Snapchat would have a significant impact on my work.

Hello! I'm Amber Shirra, and my Snapchat account 'cheer15243' was hacked about a year ago. I've been struggling to find assistance with this issue. The hacker changed all the account information, except for my old high school email, [redacted], which I no longer use. The person behind this, who has been reported by others, can be reached at ([redacted])-[redacted]. My desire is to regain access to my Snapchat for the memories stored there from high school, moving out, and relocating to another state. Contacting Snapchat has been fruitless as there is no direct customer service support available.

My account was hacked at 1:00 am this morning by email [redacted] I never use photo bucket, Facebook, or any other type of media for my memories. Please help me with the support I need to recover all my daughter's, family's, and personal private memories as soon as possible. I don’t want a stranger having access to my account. My family and friends are calling, saying the hacker is using my Snapchat to ask them to send money. Please help.

On December 8, around 3:30 PM, my account was accessed by someone from another country. I was able to reset the password, but they changed it again and regained access. Now, my account is locked, stating it has been compromised. Despite submitting 20 tickets for help, I have not received any assistance. I am reaching out to the safety team at Snapchat to unlock my account. The email from team Snapchat provided a link to unlock my account but has not been successful. I have cherished memories on my account since [redacted], including pictures of my late dog and sister. Please, I implore someone to help either retrieve my memories on a new account or unlock my current account. Your attention to this matter is greatly appreciated.

I need assistance from Snapchat as their website is not helping me. My account got hacked, and despite reaching out to Snapchat support, they are not helping me recover it. The hacker changed the phone number and email linked to my account, making it impossible for me to reset the password or access my account. Some inappropriate pictures from my account are now circulating in my area. I am requesting help to regain access to my account, as I am the rightful owner.

I have been a long-time user of Snapchat on my phone, and usually, the app automatically logs me in when I open it. However, this morning (December 7th, [redacted]) I was prompted to log in or sign up, which was unusual. Upon attempting to log in, I was prompted for a verification code, something I have never encountered before. After checking my email, I discovered a message indicating that "Authentication App Login Verification" had been enabled on my account, sent at 11:38pm the previous night. I did not authorize this change as I was not even awake at that time. It seems that someone has gained unauthorized access and enabled this feature without my consent. Given the personal content on my account, including photos and conversations, I am concerned and would like assistance in resetting my account to regain access to my pictures, contacts, memories, and chats. Your help in resolving this matter would be greatly appreciated.

Last Friday, when I opened Snapchat, I realized I was logged out. I attempted to reset my password, but encountered issues with the authentication code. Shortly after, I received an email notifying me that the email associated with my account was changed from [redacted] to [redacted], an email address that doesn't belong to me. Another email informed me that someone accessed my account. When I tried to use my phone number to reset my password, I discovered that it had also been changed. I am unable to access my account, and my friend mentioned that my Snapmaps feature has been disabled. I would appreciate any assistance in regaining access to my account.

Hello Snapchat Support, I am writing to request assistance with my permanently locked account. I have realized that my account was locked because I used a third-party application called Wink, which allows me to interact with individuals under the age of 17 globally. I received one warning only, and I deeply regret my actions. I have uninstalled the app, but I am still unable to regain access to my account. I kindly ask for the chance to speak with a Snapchat representative for help instead of receiving an automated message stating that nothing can be done. I sincerely apologize for violating the Snapchat guidelines and assure you that I will not repeat this mistake once my account is reinstated. Your help in unlocking my account would be greatly appreciated. Thank you, Yuvraj M. (yuv45)

I was alerted that someone logged into my account from Turkey today, although I am currently in New Jersey, US. After changing my password, I received another email stating my account is now permanently on hold. I urgently need assistance in regaining access to my account. I have been using this Snapchat account for a decade and do not want to create a new one. I am willing to provide any necessary information, including the new password I recently set. I am hoping you can help me with this or provide a contact number for further assistance. Thank you.

Yesterday, my Snapchat account got hacked. The hackers switched my email and phone number, locking me out completely. I managed to change my password, but I still need assistance to revert my phone number and email back to mine. I had two-factor authentication, but the hackers even compromised my phone. Please, can you help me with this issue?

Hello! I am having trouble accessing my account which got compromised and locked for security reasons. The email I received instructed me to reach out to support to regain access. I have not breached any guidelines and the account holds sentimental value for me. Despite contacting Snapchat support through email, I have only received automated responses and not assistance from a human. It has been four days since my initial email with no reply yet. I am hopeful for a resolution as I cherish the memories associated with my account. My username is Madisons.[redacted].

Four months ago, my Snapchat account was inexplicably locked. After creating a new account, everything was fine until today. I logged out to check the old account and found myself locked out of the new one when I tried to log back in. I am unsure why both accounts are locked and have been unsuccessfully trying to reach customer service. I am desperate to regain access as my friends' support means a lot to me, especially during a difficult time. I am determined to resolve this issue, but without my account, my situation could worsen. Is there any possible solution to this problem?

I've been a Snapchat user for a while now. Recently, I encountered an issue where someone I had previously blocked could view my story. After updating the app, I noticed a "+1 more" option when viewing who had seen my story, but the identity of this person was not displayed. Instead, the names of three other Snapchatters who are not my friends were shown. I value my privacy and would like to share my story with everyone except a select few. Can anyone provide assistance with this privacy concern?