Snapchat Customer Service Issues

I decided to deactivate my account to take a much-needed break from social media. Given everything happening globally, it was a necessary step for me. However, I am now facing an issue where the 30-day reactivation period has passed, and I urgently need access to my account for my cherished memories. Over the past 6 years, I have accumulated a substantial collection of photos and videos that hold immense sentimental value to me. I plead for assistance in retrieving them. My username is izzydelva. Your help in this matter would be greatly appreciated. Thank you.

I have been unable to access my Snapchat account for 24 hours. I am puzzled as my account does not contain anything inappropriate. I do not use third-party apps. Snapchat is my primary platform for photos, and all my pictures are stored there. I am frustrated by the lack of assistance as this issue has persisted for days. Despite following the steps to unlock my account, I received a message stating it is permanently locked. I kindly request your help in resolving this matter promptly.

I lost access to my previous Snapchat account when my phone number became inactive, and I no longer have the recovery code. Subsequently, I created a new account but cannot use my old email associated with the previous account. I am aware of all the necessary information, such as the username, password, and phone number, to delete the old account. My goal is to utilize my email for the new account. I would appreciate any advice or guidance on how to proceed. Thank you for your help.

I was using Snapchat, and suddenly I got logged out for no reason. They did not accept my password, even though it is correct. I cannot reset my password using my phone number or email because it says it is wrong, even though it is right. I hope you can somehow reset my password because there are many memories there that are important to me. Thank you.

I have contacted Snapchat multiple times with no assistance regarding a hacker who gained access to my account, changed all the login information, and is sending inappropriate messages to my contacts. The original account details were username: benmcgroder16, email: [redacted], and phone number: [redacted]. The hacker's details are unknown for username, email: [redacted], and no provided phone number. Snapchat notified me of a suspicious login from a Samsung Galaxy S10+ in Medina, Saudi Arabia on November 21, [redacted], with the IP address [redacted].[redacted].[redacted].[redacted]. If my account cannot be recovered, I request for it to be permanently deleted.

Hello, I am Kassidy Kawa, and I am dealing with a hacked Snapchat account under the username kassidykawa. The hacker has been sending inappropriate messages to all my contacts, including explicit images. This has caused me great distress and embarrassment. I reported the hack, changed my password, but the hacker had already altered the contact details, making it impossible for me to regain access. I received an email notification from Snapchat about the unauthorized login, revealing the device location in New Jersey, while I reside in Hawaii. The IP address provided is linked to a T-Mobile device on Martin Luther King Drive and Stevens Avenue. The hacker even sent out a nude photo of a friend from my account, further escalating the severity of the situation. I am seeking assistance in catching this individual to prevent further harm to others.

My Snapchat account (username: kassidykawa) has been hacked. Inappropriate messages and images were sent to my contacts, including private photos. Despite changing my password, the hacker altered my account's phone number and email, leaving me unable to regain access. I received an email notifying me that my account was accessed from an unfamiliar device (iPhone 8) in jersey city, while I reside in hawaii. The reported IP address is [redacted].58.[redacted].9, tracked to a tmobile device on Martin Luther king drive. A friend informed me that a compromising photo of hers, obtained by the hacker, was also sent from my account. This situation is distressing, and I seek assistance in addressing this violation. For any help or information, please reach out to me at [redacted]

Hello, I deactivated my account on November 27th, and for the past five days, I've been attempting to reactivate it by entering my username and password. However, I keep receiving an error message stating that the username/password is incorrect, even though I am certain I am inputting the correct information. I have also verified my phone number and email associated with the account. Can someone please assist me in recovering my account before the 30-day limit expires? I am willing to answer any security questions required for verification. Thank you in advance.

I recently experienced a hacking incident with my Snapchat account on Wednesday. I was prompted to reset my password, but upon doing so, I was asked for a verification code that I never received due to the hacker possibly setting up two-factor authentication or changing my phone number. Despite my efforts in contacting Snapchat support and submitting multiple tickets, I have not received any assistance. It is frustrating to see that a friend who encountered a similar issue was promptly helped and had their problem resolved within minutes by using their "my eyes only" password. I am perplexed by the lack of support extended to me in this situation.

Hello, I hope everything is going well. I've been feeling a bit overlooked lately, but I understand that the Snapchat team must be quite busy. Since four days ago, my account, M.Loodin, has been blocked, even though my phone number was verified on the account. When I tried to verify my email using the unblock link, an error kept popping up. Despite multiple attempts to verify my email, I was unable to do so, leading to my permanent block. I have reached out to Snapchat via Facebook, email, and Twitter multiple times, but unfortunately have not received any response, just automated messages. My email is [redacted]

Hi, I'm Alieena. A few months back, I created a second Snapchat account, but now I can't access it because I forgot the password. When I try to reset it using the email option, I can only change the password for my old account, not the new one. This has left me locked out of my new account, and I'm unsure how to recover it.

After updating my Snapchat app, I encountered a login issue. Despite multiple attempts with various passwords and troubleshooting steps like reinstalling the app with no success, I received an alarming email stating my account login from another country. It's distressing as my account details were altered without my consent, possibly related to a recent identity theft incident. Despite contacting Snapchat twice through their form, they couldn't assist due to the altered information. I believe Snapchat should have the means to verify my ownership of the account and help me regain access. Handling this matter solely through an online form without a proper explanation is frustrating. I'm determined to resolve this and won't allow my personal information to be compromised. If Snapchat continues to disregard my issue, I'm prepared to escalate this matter to their corporate level to highlight their poor customer service practices.

I uninstalled the app without logging out due to Snapchat not loading my snaps. After reinstalling, I couldn't log back in as it keeps saying "wrong password." Despite changing my password multiple times, it still won't work. Oddly, I receive login notifications via email, suggesting I am logging in, but the app disagrees. Any suggestions on what could be causing this issue? I've tried reaching out to Snapchat support, but haven't received a response.

Hello! I am still experiencing issues with my Snapchat account as previously mentioned. I have forgotten my password. When I logged out, my account was not linked to an email or mobile number for some reason. I changed my password quickly the last time and forgot to record it. I can provide various details about my account and share screenshots to verify my identity. Despite multiple attempts, I have been unsuccessful in logging back in. As my account is vital to me and contains Analytics, I am really in need of your assistance. Please advise me on how I can prove my ownership of the account. I have tried all possible solutions, but logging in remains a challenge. I can provide information about the content in my Memories and the countries I have visited to verify my identity. Your help is greatly appreciated. Snapchat username: @aramouzbeauty

I accidentally logged out of my Snapchat account after changing my phone number a month ago. I forgot to update my two-factor authentication with my new number. Now, I can't access the code being sent to my old number. When I try to request the code to be sent to my email, it still attempts to send it to my old number. I need help getting a code sent to my email linked to my Snapchat account. Thank you.

I woke up this morning (12/07) and noticed that I lost [redacted] consecutive days with my best friend. Yesterday, she sent me a snap in the morning, and we still had our streak intact. I always send mine in the early morning, which she received, and later, I received hers as well. This isn't the first time this has happened. A few weeks ago, I lost a streak of [redacted] days with another friend following a similar pattern. I am very frustrated about losing my [redacted]-day streak! Please address this issue. My Snapchat username is Ayvio8657, and hers is hannah_mj99. Thank you.

Three weeks ago, my Snapchat account was hacked. Despite contacting Snapchat support via email and Twitter, I have not received any assistance from a human representative. Instead, I have only received automated responses assuring me of a follow-up which never occurs. Unfortunately, the hacker now has access to my personal information, including my phone number and email, which they are using to contact me for more details, as well as my personal photos and the locations of my friends, some of whom are minors and friends of my children.

I am aware of my username, but unfortunately, I have forgotten my password. I can't recall the email or phone number associated with my account when I set it up. However, here are some details that might help: my score is [redacted], my friends are Max, Arron, Mam, and Alannah. I am part of a group called Astro, and my Bitmoji resembles a curly guy with swirling eyes. Any assistance in resetting the email linked to my account would be highly appreciated. Thank you.

I've been logged out of my account, and it seems like some of my closest friends have been blocked from contacting me. It appears that my email or password has been altered, and trying to reset it back or create a new one has been unsuccessful. Upon changing it successfully, logging in again prompts me it's incorrect. Additionally, my phone number seems to have been changed as well, making it impossible to reset my password as it's no longer linked to my number. This situation has left me unable to regain access to my account.

I'm experiencing an issue with my Snapchat account. Despite resetting my password, the account remains locked, preventing me from accessing important photos and chats, including work-related information. Attempts to reach out to Snapchat through email and Twitter have only resulted in receiving automated responses that fail to address my concerns. Although I managed to unlock my account briefly this morning, upon logging back in, I was immediately kicked out and the account was locked again. I suspect my IP address may have been banned, which seems unjust as I have not violated any rules. I have been trying to communicate with a representative since yesterday to no avail. I believe it is my right to access my account and private data.