I got a new phone number, account is still fixed to old number, BUT it is tethered to m...

GetHuman5512355's Recover Account issue with Snapchat from December 2020

Help with my Snapchat issue
The issue in GetHuman5512355's own words
I got a new phone number, account is still fixed to old number, BUT it is tethered to my email address. Unfortunately every time I send the reset password, it sends but I never get a reset link. Looked in spam, junk etc. Not a single email. Double checked spelling, typed slowly etc... *I just want my account because my daughter baby pics are tied to the memories... *Please help. My email is tethered to the account and verified, but even when I click send to email, it says sent to previous phone number...

GetHuman5512355 did not yet indicate what Snapchat should do to make this right.

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Recover Account issue
Reported by GetHuman5512355
Dec 2nd, 2020 - a year ago
Seen by 9 customers so far
Similar issue to 20198 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman5512355 started working on this issue
Dec 2nd, 2020 5:25am
GetHuman5512355 confirmed the issue is fixed. Hooray!
Dec 2nd, 2020 4:13pm