Snapchat Customer Service Issues

My friend, Hunter Carver, and I have been close for 6 months. Recently, we lost the "super bestie" status and the number one spot on each other's list. Can you please help us get back the "super bestie" emoji and the number one spot? I know you fixed the mutual besties, but could you restore the super besties status as well? It was just one snap to a different person, and it disappeared. I've reached out before without success, so I'm hopeful you can assist this time. Currently, it only shows mutual besties, but I'm eager to regain our top positions and super bestie status. Thank you for your help.

Hello, recently I changed my phone number without updating it on my Snapchat account. Now, I am unable to log in due to the verification process. I have reached out through multiple emails but have not received any resolution. I am concerned about losing all my pictures, videos, and my Snapchat account of over 5 years. My username is miwanniechu, and my old number was [redacted], which is currently linked to my account. My new number is [redacted]. I have downloaded the Google Authenticator app but am unsure how it can help me regain access to my account since I installed it after logging out. Additionally, I do not have a recovery code as I was not aware I could create one. I solely relied on Snapchat's two-factor authentication. I urgently need assistance to retrieve my account as it holds precious memories that are not saved elsewhere. Please assist me in recovering my account, as it means a lot to me.

I recently changed my phone number and forgot to update it on my Snapchat account. Now, I can't log in because of the verification process. I have tried emailing multiple times without any resolution. I'm afraid of losing all the pictures, videos, and my 5-year-old account. My username is miwanniechu, my old number was [redacted], and the new number is [redacted]. I downloaded Google Authenticator but don't know how to use it to regain access to my account as it's not linked. I also never created a recovery code or knew about it when I logged out. Please help me retrieve my cherished memories stored on my account; it's invaluable to me.

Hello, this is Ravin. I have had my account for years, and this is the first time it has been hacked. I am upset that I haven't received assistance in recovering my account. I have cherished photos, videos, and friendships on there. The hacker changed my password and the connected email. Prior to the change, my email was ravinf*********@gmail.com. I can provide evidence of my account ownership. I seek your help to regain access and enhance security measures to prevent future hacks. My former password was ilovejordan33, and my birthday is September 3rd. My username is @ravinistheboss. I appreciate any assistance you can provide.

I suspect my account has been hacked. I have contacted support multiple times without resolution. My name is Brianna Autrey, and I may have used the name Brianna Wood due to being adopted. Yesterday at 3:30pm, I received a notification that someone was trying to verify my Snapchat using an app and gained access. I promptly changed my password, but it seems they also have the code generator app. They logged in from an iPhone 11 Max Pro, whereas I use the regular iPhone 11. I believe they have altered my phone number and email. My previous email was [redacted] My phone number remains [redacted], unchanged for two years. I am eager to regain access to my account, feeling like my privacy has been invaded. Despite confirming my email ownership last night, I have not received further assistance. I urgently need help as every hour allows the hackers to take advantage. I am willing to provide any necessary verification. Your prompt support is greatly appreciated. Thank you, Brianna.

A user, kasshmoneyjj, requested nude photos from me, and when I declined, they falsely claimed that I sent them such an image. This behavior is illegal as it constitutes revenge porn. I do not engage in sending explicit photos. Moreover, the individual is 19 years old while I am 28, making it inappropriate. I have saved screenshots of our conversations where I clearly refused to send any nude images. I am taking precautions to safeguard myself as false accusations can have serious consequences. This user should be banned to prevent such actions from causing harm. They offered me money for nude photos, which I declined, citing personal reasons. My Snapchat username is Queen Dee 😈🐍. I request copies of our discussions to support my case if I involve the authorities.

My account was compromised on Snapchat. I received an email from Snapchat informing me that someone from Chicago accessed my account. The hacker adjusted my account settings to require an authentication code for logins and disabled my phone number as a recovery option. Originally, I had set up two-step verification, but the hacker altered it. Although I changed my password, I am unable to access the account because the hacker has the authentication code. I am seeking assistance in recovering my account. My name is Lee Plourde, my email is [redacted], my date of birth is 11/13/[redacted], and my phone number is ([redacted])-[redacted]. I hope this information serves as proof of my identity. It is distressing to think someone could do this. I request a prompt resolution to this issue. Losing access to my account, which I have had for about 8 years, means losing precious memories and connections. Your help is greatly appreciated.

After resetting my phone, I found myself logged out of my Snapchat account. Even though my phone number was verified before, I can't access the email linked to my Snapchat. I attempted to receive a verification code through my phone, but Snapchat keeps displaying a message stating that "resetting the password via phone number is not available." It advised me to try using an email or reach out to support for further assistance.

My daughter's account dgaudet76 has been hacked, and the hacker has gained access to a very personal video of my 14-year-old daughter. They removed her phone number from the account and changed the password, preventing her from accessing it. They have also sent screenshots of personal conversations my daughter had, and we are pursuing legal action. Please deactivate the account or remove the hacker from it, or return control of the account to my daughter. Authorities have instructed me to contact Snapchat and inform you that individuals are sharing "child pornography" on your platform through these hackers. Thank you.

Recently, my Snapchat account was hacked, and I'm unable to reset my password since the hacker altered the linked phone number. I'm eager to recover all my memories and content, as I feel my privacy has been infringed upon. Please provide any assistance you can. My username is melanie_patino. Additionally, it has come to my attention that the hacker is posing as me, reaching out to my contacts in an attempt to deceive them into sending money, believing it's me.

I discovered my account was compromised on Monday morning. The hacker altered my password, email, and phone number, preventing me from accessing it. They are using it for fraudulent activities. My username is deyababy. Prior to the hack, my phone number was [redacted], and before that, it was [redacted]. My date of birth is August 8, [redacted]. Despite sending several emails requesting assistance, I have not received a response. It's crucial for me to regain access to my account as it contains all my important photos and videos. Your help is greatly appreciated.

I've been locked out of my Snapchat account. The email and phone number linked to the account are no longer in use. This account holds precious pictures of my late mother that I desperately need access to. Can someone assist me in recovering my account? My name is Shelby Kilzer. The old password for the account is "babygirl420" and the username is "skilzer223." Your help in recovering this account would mean a lot to me. Thank you.

Two days ago, when attempting to log into the app, I discovered I had been logged out. Despite multiple login attempts, I didn't receive the verification code required. Even after changing my password, I couldn't regain access. Concern grew when my boyfriend mentioned a notification about our chat being screenshotted, leading me to suspect unauthorized access. My account is linked to phone number [redacted] and an outdated email [redacted] My current email is [redacted] It's unclear if the verification code was sent to the old email or altered by the hacker. I urgently seek assistance to recover my account containing personal photos and information. Thank you. - Allie Johnson

I recently visited my uncle and tried to log into my Snapchat but couldn't due to login issues. After several unsuccessful attempts, I tried the password reset option with my email but realized my email had been changed. Upon further investigation, I discovered my original email was now different. It seems someone changed it to an unfamiliar email address. I have been struggling to reach out to Snapchat for help but haven't received any assistance. This situation has been tough as my family is already dealing with the loss of my brother from a car accident last week. I hope to resolve this issue soon.

My account was unexpectedly locked, even though my email and phone number are verified. I am over 13 years old, born in [redacted]. My Snapchat is updated to the latest version, and currently, I have [redacted] views. My phone number is [redacted], the email connected to my account is xzavierjohnson59@gmail, and my username is @floxkobin59. I don't have any third-party apps linked to my account, and I only use Snapchat to share music and communicate with friends. Occasionally, I participate in Sfs to increase views, and I currently have about [redacted] views. If I have inadvertently violated any rules, I would appreciate another opportunity to rectify the situation.

Hello, I recently made a new Snapchat account and added a few friends all at once. Unfortunately, my account has been locked a few times, but I managed to unlock it. However, today when I tried adding more friends, my account was temporarily locked again. I suspect it might be because I didn't link my phone number to this account since my other Snapchat account already uses it. I'm willing to use a friend's phone number to verify my account if needed. I hope you can help me unlock my account as I prefer not to create a new one and start over. Thanks. Best, Tomas

I encountered a security breach on Snapchat where someone accessed my account from an iPhone 11 while I use an iPhone X. The unauthorized user changed my password from "Only1Girls" or "Only1Girl" and my previous usernames were "babysmiles5" and "JennyLove20." Currently, my username is "jenniferfernandesvelez" with the password "j94SPjKidRA~hC)". Despite contacting Team Snapchat and exhausting available resources, I have not been able to retrieve my account. I fear losing four years of memories and connections with old friends. Please assist me in recovering my account as I feel at a loss for options. My phone number remains the same, and previous recovery attempts have been unsuccessful, leaving me frustrated and distressed.

I tried to log into my Snapchat account but found myself logged out. When trying to log back in, it asked for a confirmation code that I didn't receive. After attempting to reset my password, it seems my email isn't linked to the account. Meanwhile, my boyfriend is receiving notifications about photos being saved from the account, which I believe is hacked. I need assistance in recovering my account. The username in question is "ballinnbb."

Hello, I'm Austin. Yesterday, my Snapchat account under the username austtiin was deleted for violating terms of service by posting a linked ad to my OnlyFans account. I acknowledge that I should have been more aware of the terms of service, and I realize now that as a Snapchat user, posting such content was a mistake. Normally, I would not have done it, but I was influenced by a verified Snapchat "star" Tana Mongeau who posted a similar link. I want to clarify that this was an innocent error on my part. My Snapchat account contained years of memories from college, trips, and life events, which I am devastated to lose. If forgiveness is not possible for this mistake, I kindly request the chance to retrieve my memories and contacts from my old account. I had valuable connections and media from several years of my life that I would like to recover. I hope someone can assist me. Thank you, and I apologize once again. -Austin

Hello, I am reaching out because I am struggling to navigate Snapchat and deal with harassment on the platform. I believe Snapchat should have rules against threats, harassment, and bullying. I reported a user named "stekpablo" who was harassing me. Even after blocking him, he shared pictures of me without my consent, made threats to extort money, and continues to intimidate me. I have tried reporting him multiple times, but the issue persists. I was initially hesitant to block him immediately to monitor if he would post the photos. I appreciate any assistance in stopping this harassment and ending the psychological distress caused by his actions. Thank you for your attention and I look forward to your response.