Snapchat Customer Service Issues

My Snapchat account got hacked and the hacker changed the associated email. I currently have access to the original email my account was created under. My bitmoji shows the hacker in England, but I am in Michigan, USA. The hacker messaged my contacts asking for money, leading to my account being locked. I can provide any needed information to confirm ownership. Losing this account would mean losing hundreds of contacts and memories, as I rely on Snapchat for communication. Despite contacting Snapchat through their help form and Twitter with no luck, I remain hopeful for a resolution. This situation over the weekend has been distressing, but I am determined to regain access. Thank you for any assistance.

My son unfortunately passed away almost a year ago. I suspect some important information regarding his final moments could be on his Snapchat account. Several of his friends mentioned he shared some videos just before his death. As his only family left, I am determined to get to the bottom of what happened. Now that things have settled down, I plan to speak with the Chief of Police regarding this matter. I believe his Snapchat account is crucial in understanding the events leading up to his passing. Can anyone advise me on how to access his Snapchat account for that crucial time frame without necessarily having a Death Certificate? Your assistance would be greatly appreciated.

Hello Snapchat Team, My Snapchat account has been hacked, and the hacker changed my account information, including the email and password. I received an email notification about these changes. The previous email associated with my account was [redacted] The email I received from you stated the email address for my account was changed to [redacted] This information is incorrect, and I did not make this change. I am reaching out for assistance in recovering my account promptly to protect my privacy. Prior to the unauthorized changes, the account information was as follows: Email: [redacted] Password: Zz121234rx Phone number: [redacted] Last login date: Friday, 11/9/[redacted] Please contact me as soon as possible to help me regain access to my account. Thank you for your assistance. Best regards, m4i

Hello Gethumqn.com team, I am reaching out regarding my Snapchat account being hacked. The hacker changed the email and password associated with the account. I received an email notification about the changes to the email [redacted] being switched to [redacted] I've provided my original account details for reference: Email before change: [redacted] Original password: Zz121234rx Phone number: Last login: Friday, 11/9/[redacted] I urgently need assistance in recovering my account due to private information stored there. Thank you for your prompt attention to this matter. Thank you, m4i

Hey there, I'm Amina. I recently had an issue with my iPhone X in Pakistan where my little cousin attempted to unlock it multiple times, permanently locking me out. Since I don't have access to a laptop or computer I had connected it to previously, I can't regain entry to my phone. I had installed the DUO Mobile app for two-factor authentication on my social media accounts, but now I'm unable to access it due to being locked out of my phone, leading to me losing access to my Snapchat account. Upon reaching out to DUO Mobile's customer support, they couldn't assist me. They advised me to contact Snapchat to remove the 2FA passcode, but unfortunately, Snapchat's customer support seems unreachable as there are no real persons to talk to, and I couldn't find solutions online either. I'm willing to provide any necessary information to recover my Snapchat account. Any guidance or assistance would be highly appreciated! 🥺

My account was compromised on Tuesday, September 15, [redacted]. The hacker changed the phone number associated with my account, but I am unsure if they altered the email as well. Despite submitting various support requests over the past five days, I have not received any response. When attempting to reset my password via email, I do not receive the reset link email after inputting my email address. I have diligently checked my inbox and spam folders without any success. The longer the hacker retains access to my account, the more uneasy I become. I am seeking any assistance available to regain control of my account. I received a suspicious Snapchat message from a friend requesting my phone number and subsequently a verification code, which I provided without much thought. Subsequently, I received a notification that my account password was changed without my authorization. Although I requested the password change to be halted, I have not received any email with instructions on changing my password. Concernedly, another friend received a similar message from the hacker. I implored my friends to refrain from engaging and to report my account as hacked. There are invaluable photos and personal information stored in my account that I cannot bear to lose or have exposed to a stranger. Regaining access to my account is crucial to me. Your assistance is greatly appreciated.

Yesterday, a friend asked to use my account to send a birthday gift card anonymously. I agreed, planning to reset my password after a brief login. However, upon attempting to log back in, my old password was rejected. I tried to create a new password but faced a device recognition issue requiring an authentication code, which I hadn't set up. While looking for the code in my email, I discovered a login alert from Washington, far from my location, indicating a hack. Despite waiting and contacting my friend, who denied involvement and claimed she was also hacked, I remain unable to access my account. I aim to secure it with two-step verification and a recovery code once I regain access. I seek assistance to restore access to my account securely.

I experienced an issue with my Snapchat account recently. When I attempted to log in on my iPad, I was asked if I wanted to save the password to the device. Without much thought, I selected No. Immediately after, I was logged out and temporarily banned. After a few hours, I regained access but experienced glitches, especially when messaging certain friends. Despite trying various fixes, the problems persisted. Eventually, I resorted to deleting and reinstalling the app. To my surprise, upon reinstallation, I found myself permanently locked out of my account.

Hello, I have been trying to contact your customer care for a while now, but the response is in Dutch, and I can only understand English. A few months ago, while updating my iPhone 7 with the latest iOS, I lost my streak to one person. I immediately contacted you through troubleshooting, but received responses only in English, so I waited. Now, with the new update, my streak with Crystal is lost again. I understand there are more important issues going on, but this streak with my friend means a lot to me during this pandemic. I kindly request to have my [redacted]+ streak restored or at least the last streak I had with Crystal Tom. I hope this message provides all the necessary information. I hope you can grant my request. Stay safe.

Hello, I wanted to report that my Snapchat account was compromised on September 23rd around 10:57. I managed to regain access and updated my password, email, and phone number associated with the account. However, I was subsequently logged out with a message stating my account was still compromised. Despite waiting 24 hours as advised, I have been unable to regain access as my account remains locked. I have not used any third-party apps or violated any Snapchat guidelines. As my account holds almost four years of memories and is how I communicate with family and friends abroad, I am eager to regain access. I have reached out to Snapchat support multiple times without any response. Your assistance in recovering my account would be greatly appreciated. Thank you for your help, Ella

I need assistance with my Snapchat account. Previously, my two-factor authentication was linked to my old phone number in Jordan, +[redacted]06. Due to issues with my Snapchat application not loading snaps, I tried numerous troubleshooting steps but eventually uninstalled the app. However, I am currently in Spain with a new phone number, +34 [redacted] [redacted] [redacted]. When attempting to log back in, Snapchat is sending the verification code to my old Jordanian number which I cannot access from Spain. I have my Jordanian SIM card with me, but it won't help as I can't receive the SMS code. My WhatsApp is still tied to the old number. Can you please assist in sending the verification code via WhatsApp or provide alternative solutions for me to regain access to my account? Thank you for your help.

I am unable to log in to my accounts. I wish to delete and deactivate both accounts linked to my name, phone number, and email addresses I no longer have access to. I can provide my information for you to erase my data. My name is Brent V., and my phone number is [redacted]. Previous numbers linked to my accounts could be [redacted] and [redacted]. Previous email addresses were [redacted], [redacted], [redacted], and [redacted] I am seeking guidance on how to close all these accounts on Snapchat, email, and Facebook, and remove my name permanently. Your assistance in this matter is greatly appreciated.

My Snapchat has been glitchy for the past two days, so I uninstalled and reinstalled it to see if that would resolve the issue. However, when I attempted to log back in, it kept saying my password was incorrect. I've been using the same password for about three years. I tried using both my current and old phone numbers, but that didn't work. I also attempted three different email addresses, but none of them helped me regain access to my account. It's important for me to keep my account as I have contacts on there who I can only reach through Snapchat.

My friend, Hunter Carver, and I have been close for 6 months until recently losing the Super Bestie emoji and number one spot on each other's list. Could you please assist us in restoring the Super Bestie emoji and the top spot? We appreciate your help in returning these features. Although you've fixed the Mutual Besties, we kindly request your help in bringing back the Super Besties designation. It only takes one snap to another person, and it disappears. Your assistance has been invaluable in the past, and we would be grateful for a prompt resolution to bring everything back to normal. Currently, it only shows Mutual Besties, but we are hopeful to regain our Number 1 spots and the Super Besties title. Thank you for addressing this issue promptly.

My friend, Hunter Carver, and I have been the best of friends for six months, but we recently lost the number one spot and the super bestie emoji on each other's list. Could you please help us get the super bestie emoji and the number one spot back? We appreciate your past assistance, but we still need to regain our status as super besties. It only takes one snap to a different person to lose it all, so we are really hoping to have it restored as soon as possible. Thank you for your help in advance.

I am experiencing an issue with my Snapchat account. I am unable to log in and receive a message stating my account is blocked. Despite attempting to unblock it via the email link, it is showing as permanently blocked. As an influencer using Snapchat for business, I have not violated any rules and believe this block may be due to a mistake in the system flagging my account as spam. I kindly request a review of my account to confirm it is not spam and to resolve this error. If not addressed, I may need to escalate this matter legally. Thank you for your assistance and prompt attention to this matter. Yours sincerely, AD.Shop691.

My friend, Hunter C., and I have been close for 6 months. We recently lost the super bestie emoji and number one spot on each other's list. Please, can you help us get these back? Yesterday's attempts were unsuccessful, so I really hope you can assist today. Our mutual besties have been restored, but we need the super besties status reinstated. It seems like a simple change to one person, and it's disappeared. Please, please, help us restore our former status as soon as possible. Right now, it only shows mutual besties, and we want to reclaim our number one spots and super bestie emoji.

My friend, Hunter Carver, and I have been close for 6 months. Recently, we lost the super bestie emoji and the number one spot on each other's list. It's important to us to have these back. We appreciate your help in fixing this issue. Yesterday's attempt was not successful, so we are reaching out again. While you restored the mutual besties, we kindly request the super besties status to be reinstated. It only takes one snap to alter the status, and we're eager to have it corrected promptly. We value your assistance and hope to see our friendship status return to normal soon. Currently, it only displays mutual besties, but we desire to be number 1 spot and super besties once more.

To the concerned party, I am writing to report a serious issue regarding my Snapchat account. My account, under the username x_wersdafoodat, was hacked two days ago by an unknown person. This hacker has been sending misleading posts to lure in other unsuspecting victims. I was tricked into believing I was speaking with a friend, only to later discover that my friend had also been hacked, and the individual I conversed with was the hacker. Unfortunately, I granted them access to my account, and they subsequently changed my email, password, and phone number associated with the account. Recently, another individual fell prey to the hacker, mistaking them for me. The hacker even sent a selfie from my account to this person, causing confusion and distress. I have reached out to Snapchat multiple times without any response. I am urgently requesting assistance in deleting my account, as the hacker continues to exploit it to deceive others into compromising their own security. I fear for the safety of the private information stored on my account and the potential harm that the hacker may cause while posing as me. Any help in resolving this matter promptly would be greatly appreciated. Thank you for your attention to this urgent matter.

I accidentally dropped and completely smashed my Samsung Galaxy A30 about two months ago. Since then, I've been using a ZTE phone with limited storage which is far from a smartphone. As a result, I haven't been able to sign in to my account. I left a domestic violent relationship with my children last year, so I haven't accessed the email linked to my Snapchat account - [redacted] I had to delete all my personal information. My phone number is [redacted]. I need help accessing my Snapchat account with the username kase1991, legal name Kasey Da***, and Snapchat name CuteCoOkIe. My birth year is [redacted]. I can provide my full date of birth if needed. Thank you for your assistance.