My account has been hacked by boyfriend and he has changed my password and email and no...

GetHuman5273044's Hacked Account issue with Snapchat from September 2020

5 views | 19113 similar | 0 following
Help with my Snapchat issue
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GetHuman5273044's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5273044 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5273044 can let us know if they help or not.
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Before contacting them, items GetHuman5273044 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5273044's own words
My account has been hacked by boyfriend and he has changed my password and email and now I can't access my account as it says error , my old Snapchat email was , S*****@***.com , and my password was Mirror*** , it has now changed to this email *****@***.com , I have informed the police as I have my baby pictures and private pictures on there and I'd like to get my old account back.

GetHuman5273044 did not yet indicate what Snapchat should do to make this right.

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Snapchat

Hacked Account issue
Reported by GetHuman5273044
Sep 18th, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 19113 others
0 customers following this

Timeline

GetHuman5273044 started working on this issue
Sep 18th, 2020 9:38pm

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