Hey Gethumqn.com*Hey snapchat team**My Snapchat account has been hacked and changed my...

GetHuman5227092's Hacked Account issue with Snapchat from September 2020

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Help with my Snapchat issue
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GetHuman5227092's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5227092 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5227092 can let us know if they help or not.
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Before contacting them, items GetHuman5227092 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5227092's own words
Hey Gethumqn.com*Hey snapchat team**My Snapchat account has been hacked and changed my account information ( the email * password) and you send me email to my email address *( *****@***.com ) when someone login my account.*This was your email**Hi m*i,**This email is to let you know that the email address *****@***.com for the Snapchat account m*i has been changed to *****@***.com.**If this is incorrect or you did not make this change, follow this link to change your password: https:**accounts.snapchat.com*accounts*passwordreset?t************ac******f*d********b*a***ce***c. You can also change your email address again inside Snapchat.**If this isnt your Snapchat account, no further action is required on your part.**Thanks,*Team Snapchat**Snap Inc., **** Donald Douglas Loop North, Santa Monica, CA ******KA***My Snapchat account information before it changed.*The email: *****@***.com*The snapchat account password : Zz******rx*The Phone number :*The last date was log in : fri **********Please try to contact with me fast and help me to recover my Snapchat account because i have some privacy stuff.

GetHuman5227092 did not yet indicate what Snapchat should do to make this right.

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Snapchat

Hacked Account issue
Reported by GetHuman5227092
Sep 16th, 2020 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 19213 others
0 customers following this

Timeline

GetHuman5227092 started working on this issue
Sep 16th, 2020 8:20am