I tried to get into my Snapchat today and was told it was locked permanently. Recently...

GetHuman5165155's Account Access issue with Snapchat from August 2020

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5165155's own words
I tried to get into my Snapchat today and was told it was locked permanently. Recently on Snapchat is has been a trend to create a Snapchat account for a Star Wars character, and then roleyplay as them. People who might add the characters are made known that we are not truly the characters, and we are really people just running the account for fun. Several of my friends and I have tried to contact Snapchat because many of our accounts were locked, and their website was quite unhelpful. Each time we sent them an email, a prewritten message was sent to us that simply told us Snapchat’s guidelines and that they couldn’t help us, which is complete ****. These accounts mean so much to us, many of us have gone through mental problems and haven been brought together through Snapchat and our love of Star Wars. It is quite frustrating to have to deal with robots all the time and for the internet to tell you that there is a customer service hotline for Snapchat, only to find out that link is broken and there is no phone number. People on Instagram and Facebook have accounts role-playing as Star Wars characters, and do the same things we do on our Snapchats under the same guidelines, however with no consequences.

GetHuman5165155 did not yet indicate what Snapchat should do to make this right.

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Account Access issue
Reported by GetHuman5165155
Aug 15th, 2020 - 7 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 20296 others
0 customers following this

Timeline

GetHuman5165155 started working on this issue
Aug 15th, 2020 2:35am
GetHuman5165155 indicated the issue is not fixed yet.
Aug 15th, 2020 12:49pm