Snapchat Customer Service Issues

Recently, I made the mistake of sharing my password with a friend who turned out to be a hacker. They have altered my contact information, accessed my friends' accounts, and have been sending out spam messages from my account. I urgently need assistance from Snapchat to regain control of my account, as the hacker is violating my privacy and causing me extreme anxiety. I am deeply uncomfortable with this breach and am seeking immediate action from Snapchat to resolve the issue.

My account has been locked, and I wasn't even using it when this occurred. I am unsure if it was hacked, but I can't communicate with my co-workers. I have waited for over 24 hours, but the problem persists. I need my account unlocked as I rely on it to speak with contacts without phone numbers and access family photos.

I recently experienced a security breach after someone hacked into my friend's account and pretended to be them to get my login details. They logged into my account, changed the password, email, and phone number. The hacker then posed as me on Snapchat, tricking people into sending them money. Now, I'm bombarded with calls, texts, and messages on social media from people asking for their money back. Upon logging in, I received an email indicating the person is from Georgia, while I am in Louisiana. I feel like involving the police is necessary, but I'm unsure how to proceed. Please advise promptly.

Hello, I have been using the same Snapchat account for many years, forming numerous friendships and connections via the app. I rarely logged out as I am the only one who uses my phone, so I never bothered to remember or write down my password. However, a recent incident where my little brother accessed his Snapchat on my phone has left me locked out. Despite continuous email updates, my attempts to recover my password led me to an old account from my middle school years. In summary, I am unable to access my current account and desperately need assistance. My precious memories, including my children's infancy, concerts, and college moments, are all stored there. I tried resetting the password via email and phone number (which I changed multiple times), but to no avail. Retrieving my account is crucial to me, as Snapchat has been my memory saver. Your help in recovering my account is highly appreciated.

I recently lost my phone and discovered that my Snapchat account (daisyfuentes99) was deactivated when using my computer. I received an email about the deactivation, which was unexpected and concerning for me. It has been two days, and despite my efforts, I have been unable to log back into my account. Verifying my account with my phone number is currently not possible due to the lost phone. I am worried about the security of my account and unsure if it can be compromised. I have been using my laptop and old phone in an attempt to resolve this issue but have not received helpful responses from Snapchat. I am getting frustrated and concerned about someone else gaining access to my account. I need clear instructions via email on how to regain access to my account promptly.

My account was hacked, and the hacker changed the associated email. I promptly changed my password but received texts asking for my PIN. However, my replies wouldn't go through. This morning, I got a Snapchat code but when I tried using it to log in, it wasn't accepted. I'm unsure what to do next to regain access to my account.

Hello, I recently had some issues with my accounts. I was locked out of my original account and created a new one for a different purpose. However, I later decided not to keep the new account and deleted it. Unfortunately, after doing so, I couldn't find my original account and was unable to log in due to an incorrect password or username. I tried reaching out to my mom to see if she had my username, as I remember my password is my birthday. I would like to have my original account restored because it contains important pictures and contacts of people I communicate with. Snapchat is my main social platform, and I don't have everyone's phone numbers saved. I would appreciate any assistance in resolving this matter.

My Snapchat account has been locked twice within the last week and a half under false pretenses. The first time, it took 5 days to unlock my account after attempts with customer service failed. Despite assurances that it wouldn't happen again, my account is now locked for the second time. Yesterday, I was logged out multiple times without giving permission, then found my account locked. Despite following the necessary steps, I remain unable to access my account. My username is "slimejt5" and my password is "MariahLynnHall2020." Your prompt attention to this matter would be greatly appreciated. Thank you for your help. Sincerely, JT Hall

I encountered an issue with my Snapchat account where someone attempted to hack in. I took immediate action by changing my password and email, but continued receiving notifications of unauthorized login attempts. Eventually, Snapchat locked me out and instructed me to contact support. Upon trying to log back in, I received a message stating my account was compromised for safety reasons. Although I reached out to support, I couldn't find any information directly addressing my concern. Losing access to my account, which contains precious photos and memories spanning four years, would be devastating.

I have contacted Snapchat multiple times without any success. I am an 18-year-old high school senior, Riley D., who will be graduating soon. Last Friday at 12:45 PM, my Snapchat account was hacked with a login from an iPhone 11 in Fontainebleau while I was in class in Los Angeles with my iPhone 6. It's distressing that my account remains locked after three days as it holds precious memories from the past seven years of my high school journey. I am not engaging in any suspicious activities, and my contact information is verified. Please unlock my account as I would do anything to retrieve it.

Hello, I need assistance with my locked/hacked Snapchat account. While using the app, I suddenly got logged out and now my account has disappeared. I've tried reaching out to Snapchat support four times without any response. My sister recently passed away, and I have precious memories saved in pictures from our last time together that I would like to retrieve. I would greatly appreciate any help in recovering my account. Username: Sammyapakatt10 Password: sammyjibb Phone Number: [redacted] Email Address: [redacted] (note: this email might be outdated; alternatively, it could be [redacted]) If you need additional information to verify my account, please let me know. Best regards, Sammy

One of my friends, with the username 'Bellaisatribute' on Snapchat and a Snap score of 32,[redacted], faced an unfortunate incident where a scammer pretended to be a former coworker, tricked her into giving out her login details, and changed the recovery number on her account. This resulted in her losing control of her account and being unable to maintain her Snap Streaks🔥, some of which she has put a lot of effort into, including a streak close to a year long ([redacted] days). We are willing to provide screenshot evidence if needed. We kindly request that access to the account be restored to my friend Bella and that any lost Snap Streaks🔥 be recovered. Thank you for your assistance with this matter.

I recently experienced an issue with my Snapchat account where someone changed my password and set up a verification code. Even though I was able to reset my password, I didn't receive a verification code, which I never actually set up on my account. I've reached out to Snapchat support via email, but haven't gotten a response in two days. I followed the instructions to get an authenticator app, but it seems futile without a key that I didn't have the chance to set up beforehand. I'm eager to regain access to my account to retrieve my photos and videos, so I hope Snapchat can remove the verification code or provide me with the necessary code to log back in.

Hello, I hope this message finds you well. I am reaching out to report an incident where my Snapchat account was compromised on January 27, [redacted]. A person tricked me into clicking on a link by claiming it was related to Facebook. Despite me explaining that I didn't have a Facebook account, they insisted I could view a photo using my Snapchat credentials. After attempting to sign in, I was abruptly logged out and unable to access my account. I tried to reset my password with both my email and phone number to no avail. The individual responsible demanded intimate photos and videos in exchange for restoring my account, which I adamantly refused. Unfortunately, they managed to alter my account details and carry out similar attacks on others. I possess evidence of ownership, including notifications of unauthorized access on my tablet, as well as the troubling messages sent from my compromised account. Your assistance in reclaiming my account would be greatly appreciated.

I am facing an issue with my original Snapchat account. I have been using it for years and recently logged out, triggering the need to reset my password. However, when I attempted to change the password, I discovered that neither my phone number nor email associated with the account were recognized. The system displayed error messages stating "Email Address Invalid" or "Uh oh, something went wrong, please try again." I have used different emails in the past, and considering the account's creation several years ago, I am unsure which email was used for verification. In an attempt to troubleshoot why I couldn't view a story, I created a new Snapchat account with my phone number, thinking each number was only allowed for one account. Surprisingly, the new account was created successfully using the same phone number. Unfortunately, when I tried to log back into my original account, I received an incorrect password message and was unable to reset it. I am reaching out for assistance as there are valuable memories stored in that account, and I regret not saving them elsewhere.

Yesterday, after updating Snapchat, my account got locked. I received an email explaining that the system locked my account for various reasons, sometimes even erroneously. Despite just updating the app, I found myself unable to access my account. I have reached out via email multiple times and even took to Twitter to tag the support account and send direct messages, but so far, no resolution. I am frustrated with this situation and hope for a quick fix. My username is novapays. Thank you.

My Snapchat account was unexpectedly deleted, even though I always follow the rules. I had close to [redacted] views and a small community. Strangely, someone demanded money from me, threatening to delete my account. I refused to pay, and soon after, my account disappeared. I suspect this person created fake accounts to target me. My Snapchat username is zoo69lyon.

I uninstalled Snapchat due to slow performance. Upon attempting to log back in, it prompted me for a code sent to my outdated phone number attached to an old iPhone SIM card, which is no longer in use. I inserted the old SIM card for access but can't receive the code via text due to lack of service. This has led to me being unable to regain entry to my Snapchat account (itz_max001), interrupting ongoing conversations. I uninstalled the app to resolve the slowdown and now require urgent assistance in accessing my account. I believe my email linked to the account is [redacted], but I am unable to receive the recovery code through this method.

I recently uninstalled and reinstalled the app due to slowness, but now it's asking for a recovery code sent to my old phone number from when I created the account, which I no longer use. Although I inserted my old iPhone SIM card, it has no service, making it impossible to receive the recovery code via text. I contacted EE, my phone provider, who informed me they can't reactivate the account or provide access to the text message due to the time elapsed since I switched SIM cards. I'm now unsure of what steps to take next and would greatly appreciate any assistance.

I received an email notifying me that my account was accessed by someone who changed the password, phone number, email, and set up 2-factor authentication within a minute. Despite my attempts to log in, it was unsuccessful. I was informed by friends that the individual was asking them for money using my account and blocking them when they refused. I created a new account using my phone number, but when I tried with my email, it said it was associated with another account. I submitted two incident reports but felt the need to provide more details after the distressing situation yesterday. I no longer prioritize regaining access to the account; my main concern is to have it locked or deactivated to prevent further unauthorized access.