Someone tried hacking into my account and in an attempt to prevent them from getting in...

GetHuman-tillerc's Hacked Account issue with Snapchat from May 2020

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-tillerc's own words
Someone tried hacking into my account and in an attempt to prevent them from getting in, I changed my account password and email. However, I kept getting notifications on my phone about someone trying to get in, and Snapchat locked my account out. They send me an email saying they had locked my account, and I needed to contact Snapchat Support. I tried logging in, but the message displayed says "Oh no! It looks like your account is compromised, and has been locked for your safety. Please reach out to our Support team for help!" I reached out to their support team, but I can't find anything that can be directly referenced to this problem. All of my photos and memories from the past * years are on there, and there are a lot of things. I cannot be locked out of my account forever* it would be devastating.

GetHuman-tillerc did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman-tillerc
May 24th, 2020 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 25574 others
0 customers following this

Timeline

GetHuman-tillerc started working on this issue
May 24th, 2020 12:57am
GetHuman-tillerc indicated the issue is not fixed yet.
May 24th, 2020 5:07am