Snapchat Customer Service Issues

My friend, Hunter Carver, and I have been close for six months, but we recently lost the super bestie emoji and the number one spot on each other's list. It would be great if you could help us restore the super bestie emoji and our top positions on each other's lists. We appreciate that you have helped us regain the mutual besties status, but we really want the super bestie emoji back. Just one snap to a different person and it disappeared. Your assistance has been invaluable, and we would like everything back to normal as soon as possible. Please help us return to having the number 1 spots and being super besties again. Thank you.

My Snapchat account was suddenly locked, and I'm unsure why. Despite reviewing the guidelines multiple times, I didn't violate any rules. I've been locked out since 10 am on April 29th. Occasionally I can briefly log in, but then get kicked out with a message saying my account is locked. I haven't added anyone new recently, ruling out spam as the cause. I only share mundane things like my coworkers' quotes, dream rants, music, and my dog on my story. None of my content is inappropriate, leaving me puzzled about the continued lockout for over 36 hours.

Hi, I suspect my account has been compromised. Last Sunday, I received a text from what I thought was Snapchat, informing me of an unknown login to my account. After replying with the verification codes as instructed, my account got locked due to suspicious activity. I quickly changed my password, but now I'm stuck at the verification screen asking for a code from an authentication app. I've tried seeking help from Snapchat support, but since the email linked to my account is obsolete, they couldn't assist me. I'm anxious about losing all my cherished memories. Grateful for any guidance to resolve this issue. Thanks.

I need help with a concerning issue. My ex got a hold of my password and is posing as me on Snapchat with the username GPC_Lando. She is causing trouble by making false statements and I'm receiving backlash from friends due to the confusion. Please assist in shutting down the account GBC_Lando to stop this impersonation. I hope for a quick resolution. In the meantime, I've created a new account with the username GBC_Lando69. Feel free to contact me there or via email at [redacted] I appreciate any support you can provide. Thank you for your help.

My friend Hunter Carver and I have been best friends for 6 months. We lost the "super bestie" emoji and number one spot on each other's list. Kindly restore the "super bestie" emoji and the number one spot for us. Your previous help was appreciated with the mutual besties. However, we wish to have the "super besties" status back. It only takes one snap to another person to lose it. Please assist us in correcting this issue. Your prompt support is greatly appreciated. We desire to go back to being "super besties" and having the top spot.

Hello, I experienced an issue with Snapchat where I couldn't receive chats. I took the step of deleting and reinstalling the app, but upon logging back in, I encountered a glitch that caused me to have to repeatedly log in. To my surprise, I found my account locked. I have always been cautious about the apps I use and the people I connect with, so this lockout was unexpected. Despite attempting to unlock it on the website, I was informed it was a permanent lock. I have never engaged in any behavior that violates the terms of service, such as adding too many friends or using a non-verified contact method. If this is related to the earlier bug, I hope it can be resolved. Thanks, Josh.

Hello, yesterday morning, like every morning, I went on Snapchat to check the stories and a few messages, leaving some for later in the afternoon. However, around 3 p.m., my Snapchat account was logged out, and when I tried to log back in, a message appeared saying "oh no! Your account is temporarily locked," with a link for more information. Four reasons were given, but I did not spam anyone since I only sent one or two messages in the morning, and I did not share any inappropriate content either. As for the "third-party applications," I got worried and deleted all my recent downloads even though I didn't think they were the issue. I considered hacking, but no emails were sent to me. It has been 24 hours now, and my account is still blocked for an unknown reason. I would like to regain access, if only for the memories. Thank you. Have a good day.

Hello, I encountered an issue with my Snapchat notifications. My phone displayed notifications, but when I opened the app, there was nothing there. Wanting to log in on another device, I discovered that the verification code was being sent to my old phone number that I never updated. Despite attempting to change the phone number in settings, the verification code wasn't sent to the new number. Even after many tries, the code didn't come through. Frustrated, I deleted and reinstalled the app. However, this resulted in a verification code being sent to the old number again, locking me out of my account. I seek help in reaccessing my account, with the username vikkancs11 and the old phone number being 07[redacted]27, while the new number is +[redacted]06. Your assistance is greatly appreciated.

A few months ago, my sister's Snapchat account was hacked, and she can't remember the password or email associated with it. We need to delete the account as someone is using it to post inappropriate content that is causing problems for us. The hacker is directing people to our house, leading to unwelcome visits. Please help us in removing her old account to stop this situation. Thank you.

I've been trying to reach out but this forum is my only option. After changing my password due to a possible unauthorized login, I'm now unable to receive the authentication code via email or text to unlock my Snap account. Is there a way to bypass this code and regain access? I need to resolve this quickly to avoid losing my account. Your prompt assistance is greatly appreciated.

My Snapchat account was compromised, and it contains sensitive information. The account username is "oxycoffin," with the previous password "shawnmike1." The associated email, [redacted], has been deactivated due to inactivity. The phone number linked to the account was changed. The old phone number connected to the account is [redacted], but it has not been in use for a long time.

I mistakenly thought my friend needed access to my account for a business idea, and now my account has been compromised. I reached out to my friend outside of Snapchat, and he confirmed he has not accessed his account in three weeks. I kindly request to have my account deactivated, blocked, or put on hold so I can update my passwords and secure my account. I have cherished memories, including four years of photos and personal pictures, that I hope to protect. Your assistance in this matter is greatly appreciated.

I have been utilizing Snapchat for over a year to send snaps, pictures, and videos to my friends. Recently, I have become concerned about the privacy of the app, specifically regarding the safety of using Snapchat video and audio calls. While Snapchat claims that snaps are end-to-end encrypted, I would like more concrete information on this aspect. Can you confirm if Snapchat video and audio calls are genuinely end-to-end encrypted? I value the privacy of my friends and myself, so I need assurance that our conversations are secure. Could a hacker easily access or record our conversations or video chats on Snapchat? I cannot compromise on our privacy, so I need to understand the potential risks. If using Snapchat puts our privacy at risk, I may have to reconsider using the app. Your prompt response on the security of Snapchat audio and video calls would be greatly appreciated.

I recently logged out of my Snapchat account and encountered a connection issue during login. When I tried to re-enter my credentials, including resetting my password through my iCloud email and phone number, I faced difficulties. My attempts to reset the password were unsuccessful, and I suspect my account might have been hacked as I experienced being logged out multiple times. I have rebooted my phone and data, but the issue persists. I wish to regain access to my account without losing my connections on the platform.

My account username, Dana325xx, has been hacked. I can't recall when it happened because I didn't use it frequently, but my phone number, +[redacted]1, was verified. Now I can't change it as the system doesn't recognize it. My friend noticed someone using my account since I wasn't active. I had no verified email and used a random one. I'd like to retrieve my account if possible, or alternatively, close it. I am concerned about someone having access to my personal photos. I can verify my identity with a photo if needed. I will use my brother's email to receive responses. Thank you. Best regards, Dana.

I recently changed my account number to a temporary one used while traveling abroad due to the coronavirus. Now back in the U.S., the temporary number is no longer active and won't work here. My original number, [redacted], has been associated with my account for 8 years. After getting a new phone, I've been logged out and am unable to log back in as text messages are being sent to the old European number. I haven't set up a recovery code. I'm desperately seeking assistance to either update the number or obtain a recovery code. My account holds 8 years of photos, and I'm willing to provide any necessary verification, including sending a photo of my ID. It's crucial I regain access to my account as I can't create a new one due to my email being linked. If recovery isn't possible, I'd like the account deleted so I can reuse my email. I'm anxious about losing all my cherished memories stored there. Your prompt help is greatly appreciated.

I'm from the UK. One night, I was unable to log into my Snapchat account with the username Soniaxox212 because I was using an old phone number, [redacted]2. When I tried to recover my account using the email [redacted], it prompted me to enter a code, but I couldn't get it as I was not logged in. I urgently need access to my Snapchat account. If anyone can help with the recovery code, I would be grateful. Thank you.

My account was compromised after I allowed someone temporary access. However, upon trying to log back in, I discovered the email and password were changed. I suspect the unauthorized user moved my location from Nebraska to Georgia within minutes, which seems implausible. Despite multiple attempts, the hacker remains inactive. I hope for assistance to regain access as the account holds sentimental value with cherished memories.

I recently created a new account after my old one was compromised. However, this morning I found myself logged out and unable to regain access as my account is locked. Despite receiving emails prompting me to click a link to unlock it, the issue persists. I urgently need to recover the account as it contains crucial family photos from last night. The username linked to this account is josiahharmon. Any assistance in resolving this matter would be greatly appreciated.

On May 11, while using Snapchat, I suddenly got logged out and couldn't sign back in. Despite changing my password, I couldn't access my account. To my surprise, I received an email stating Snapchat deleted my account for a terms of service violation, which I didn't commit. I mainly use the app to chat with friends and save memories. I've tried contacting Snapchat via email and Twitter, but only received vague responses or no help. My username is cmanw_12, and it's crucial for me to retrieve my account as it holds precious memories of my late loved ones. Losing these memories is distressing, as I've used the account for over 6 years without any issues. I appreciate any assistance in recovering my account.