I am trying to get into my account but I have recently gotten a new number. I tried res...

GetHuman4674306's Recover Account issue with Snapchat from April 2020

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The issue in GetHuman4674306's own words
I am trying to get into my account but I have recently gotten a new number. I tried resetting my password but the account keeps sending the code to the old phone number which has been deactivated and the phone company is trying to charge me *** dollars to open up the number to get the code to reset the password. So if you can let me know what the password is or help me reset it with my email address i would really appreciate it. There are photos of my grandmother and of me and my significant other on the app that i don’t want up in the wind.

GetHuman4674306 did not yet indicate what Snapchat should do to make this right.

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Recover Account issue
Reported by GetHuman4674306
Apr 18th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 25469 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman4674306 started working on this issue
Apr 18th 11:26pm

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