Account hacked - two log-ins, one in Russia, one in Tysons, U.S. (presumably in Virgini...
GetHuman4629486's Hacked Account issue with Snapchat from April 2020
Help with my Snapchat issue
First: share to improve GetHuman4629486's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4629486 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4629486's own words
Account hacked - two log-ins, one in Russia, one in Tysons, U.S. (presumably in Virginia) while I am in California. Changed password after Russia log-in, but the hacker set up two-factor identification after changing the phone number so now cannot log-in or change password from email. Second log-in email came after I had changed my password. Received text message that my password was not secure asking me to send new password to get * digit verification code. Not comfortable sending new password over text.
GetHuman4629486 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman4629486 fixed the problem
We are waiting for GetHuman4629486 to fix the problem and share the solution with the rest of us customers.
Please help with my Snapchat issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.