My Snapchat account has been locked because my account has been hacked.**I got a text m...

GetHuman4586211's Hacked Account issue with Snapchat from April 2020

Help with my Snapchat issue
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Before contacting them, items GetHuman4586211 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4586211's own words
My Snapchat account has been locked because my account has been hacked.**I got a text message notifying me that a suspicious device has logged into my account and of this was no me then reply to the text message with a verification code. I responded with the code since I had no logged into my account on that device. Snapchat then locked my account. How do I unlock my account before losing my streaks?

GetHuman4586211 did not yet indicate what Snapchat should do to make this right.

How GetHuman4586211 fixed the problem

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We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman4586211
Apr 5th, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 23969 others
0 customers following this

Timeline

GetHuman4586211 started working on this issue
Apr 5th 1:05am