last night around * pm i tried to open snapchat only to notice i was logged out. i type...

GetHuman4420681's Hacked Account issue with Snapchat from March 2020

Help with my Snapchat issue
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Before contacting them, items GetHuman4420681 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4420681's own words
last night around * pm i tried to open snapchat only to notice i was logged out. i typed in my password to log in and a screen appeared that said “verify device” and asked me to enter a code generated by an authentication app. I have never set up a code or downloaded any app like this so I got concerned and changed my password from the login screen with my phone number. However when i tried to login with my new password I was still given the screen that required a code. I then checked my email associated with my snapchat account and saw that there were * emails from snapchat i had received around * pm. One informing me my snapchat email had been changed to “*****@***.com” (which after googling i discovered is an encrypted email service) and another email that informed me that my account was logged into from Qatar on a “pixel * xl.” I obviously got very concerned about the safety of my account and emailed snapchat help about the issue. They emailed me back pretty promptly and said i’d need to provide the email, phone number, or device associated with my account to authorize that i was the owner. I quickly provided this information and sent it over last night at *:** pm. However, I have still not heard back about whether the access to my account has been restored. I am starting to get really concerned because there is information about my location, contact details, and pictures of me on my account and am worried about this being accessed by someone other than myself. I would really love a faster route to regain access to my account since snapchat help has not been helpful thus far.

GetHuman4420681 did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman4420681
Mar 3rd, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 24065 others
0 customers following this

Timeline

GetHuman4420681 started working on this issue
Mar 3rd, 2020 6:35pm

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