Snapchat Customer Service Issues

I am seeking assistance regarding a persistent issue that has gone unresolved despite multiple attempts to contact your company. Following a recent update, all my videos are recording for durations ranging from over 10 seconds to one minute. However, when I post them, the order becomes scrambled, making it difficult for viewers to follow. Despite my various attempts, including reinstalling the application and logging out and back in, the problem persists. I have raised this concern about ten times without receiving any response. It is frustrating to create content that is not well-understood due to the random order of the video segments. The videos from my story are posted in a nonsensical sequence, causing confusion for both myself and my audience. I kindly request that a member of your team reach out to me to assist in resolving this issue promptly. Thank you for addressing this matter with urgency.

Recently, my Snapchat account got permanently locked after using it on a friend's phone. I didn't receive any prior warnings and I've never been temporarily locked out before. One potential reason could be that I was adding many people without verifying my account. Although I've had this account for over five years, I may have unknowingly violated some policies. I might have used an app called "hoop," but I deleted it before the lockout. The memories on my Snapchat are incredibly important to me, especially the videos I want to share with my future kids. Losing those memories, especially now that I've lost touch with some friends, would be heartbreaking. I truly hope to recover my account as those memories are irreplaceable to me.

I recently purchased a new phone and I am facing difficulties signing into Snapchat despite entering my correct username, password, and phone number. The platform is flagging my login as suspicious and prompting a verification code to be sent to my email; however, the email system seems to be malfunctioning, and I am not receiving any emails. Even when I hit the resend code option, no email is coming through. I have provided the email address below, but with my Gmail not functioning properly for a few weeks now, I fear I may not receive any verification emails. This issue also means I am unable to update the email associated with my Snapchat account, and as a result, I am currently locked out of my account. Thank you.

My account, "tooturntjordyn," was hacked. The hacker changed the email and phone number associated with it to theirs. Despite contacting Snapchat twice, this issue remains unresolved. The hacker, who now uses the account "jorrdynn1," blackmailed me, threatening to post private content if I didn't provide my "eyes only" password, which I unfortunately did. They have also sent fake surveys to gather others' information and then blocked them. Please help me regain control of my account and investigate this troubling situation further.

When attempting to access my Snapchat account, an alert pops up saying "suspicious login" and prompts for a verification code to be sent to my old phone number. However, I now have a new phone number and cannot access the code. Previously, I uninstalled the app and reinstalled it recently. While using it before, I remained logged in and am familiar with my password. Despite this, it requires a verification code to be sent to my old phone number. Regrettably, I am unsure of the email associated with this account but urgently require access. The account username is papielpadrino and my new phone number is [redacted].

My Snapchat account was hacked around 2 years ago, and I couldn't access the associated email because I had forgotten the login details. Despite my efforts, I managed to regain access to the email recently, but it seems empty as I had to recover it. Now, when I try to reset my Snapchat password using this email, I'm not receiving the reset emails. The username for the account is gabii-reyess and the email linked to it, unless changed, is [redacted] I am willing to provide a photo ID to verify my identity if necessary. I am eager to retrieve my precious baby pictures and memories, so any help would be greatly appreciated.

Yesterday, on 26/02/20, I accessed my Snapchat account using my old iPad Mini due to my iPhone 7 Plus being on charge. Despite the outdated version on the iPad, I managed to respond to messages. However, when I switched back to my iPhone, my account was first temporarily then permanently locked. Reviewing Snapchat's guidelines, the reasons for permanent lock did not match my situation; I never used third-party apps, plugins, or violated terms. It was distressing to lose access as I've had the account for years with cherished memories. I hope for reactivation as the situation seems unjust, and I haven't breached any rules or engaged in improper behavior.

Hello, my name is Hannah Hamilton. I am reaching out because I am experiencing difficulty accessing my Snapchat account. Due to non-payment, I no longer have access to the phone number linked to my account. When trying to log back in, Snapchat requires phone number verification. Unfortunately, I am unable to verify my account using my phone number, and there seems to be no option to verify via email. After contacting my carrier, they confirmed that I cannot retrieve the same phone number associated with my account. I am concerned about losing important memories and conversations stored on Snapchat. Any assistance in resolving this matter would be greatly appreciated. Thank you. Best regards, Hana Hamilton

I am reaching out because a concerning situation has arisen involving someone using your app to harass me with false information while I am seriously ill. The chat in question contains details specific to my life in Needles, CA, and individuals from there are involved. I have never viewed the chat, but it has gained significant attention and has caused strangers to follow me, referencing content from it as though it were true. This has led to distressing real-life consequences. I can provide some names of those involved, but I urgently seek your assistance in stopping this harmful chat. I do not wish to endure my remaining time under this duress. My name is Laura H., also known as "Rambo Woman." This all stemmed from a misunderstanding. Please, contact me at [redacted] or via email.

While I was traveling, my friend kept sending streak snaps on my behalf to maintain the streaks. Unfortunately, my Snapchat account got locked. Initially, I was informed of temporary lock, but now the website indicates a permanent lock when I try to unlock it. My friends assure me the streaks are intact. However, as I can't access my account, I fear losing all my precious Snapchat memories and possibly the account itself. Despite receiving an automated response listing potential reasons for the lock (none of which apply to me), I remain unable to regain access. It's crucial for me to recover my account or at least retrieve my Snapchat memories.

I've had the snapchat username "alliakins" for years. Recently, I got a new phone number and email, so I can't reset my account. I've tried many verification methods with no success. I can provide old passwords, confirm my old number, and share my friends' usernames to prove my identity. I have cherished memories with a family member who passed away, and I need access to those photos stored on the account for grieving. If there's any other way to help me regain access to my account, please let me know. Those photos are very important and hold sentimental value that is crucial for me during this difficult time.

There has been an unsettling situation regarding someone impersonating me on Snapchat for the past two years, which has deeply impacted an individual who believed they were communicating with me. This deception came to light when I unexpectedly encountered this person at a recent wedding. The extent of the emotional distress caused to the individual who fell victim to this catfishing has led them to seek therapy for the past year. The impersonator possesses intimate knowledge about me, leading to heightened concerns about the misuse of my identity. Seeking assistance from your privacy team is crucial to unravel this complex situation and safeguard not only my well-being but also those affected by this deceitful act. Your prompt attention and support in addressing this matter are greatly appreciated.

I have tried reaching out to Snapchat multiple times regarding my missing saved videos and messages, but I am getting automated responses that do not address the issue. The videos on my memories that I properly saved seem to have vanished, along with the messages I personally saved in our chat. This occurred not only with my chat with @sanjidmiah, but with any chat where I saved messages. I find it frustrating that these important memories are missing without any explanation. I hope Snapchat can offer a solution and provide better assistance in resolving this matter.

A friend approached me on Snapchat, asking me to advertise on my account for money, which I agreed to because I know them personally. However, after agreeing, the person who took over my account called me with a different area code and changed my verified phone number and email. Despite politely asking for my account back for four days and emailing Snapchat support twice, I have not had any success. This situation has caused me to lose years of connections with people on Snapchat. The person in control of my account keeps giving excuses and delaying returning my account information. I would like all accounts under their email to be checked for similar unauthorized access.

Last night at around 8 p.m., I encountered an issue logging into my Snapchat account. I was prompted to verify my device by entering a code from an authentication app, which I had never set up before. Concerned about this, I changed my password using my phone number but still faced the code requirement upon login. Checking my email, I discovered that my email address associated with Snapchat was changed to "[redacted]" and that my account was accessed from Qatar on a "Pixel 4 XL." Worried about the security of my account, I reached out to Snapchat support for help. Despite promptly providing the requested information to verify my ownership, I have not received confirmation that my account access has been restored. The delay is concerning as my account contains personal information and photos. I am eager for a quicker resolution from Snapchat to regain access to my account.

My name is Saiehaaran Kathirgamanathan. Recently, I created a second Snapchat account using my phone number but a different email. When I tried to log back into my original Snapchat, I couldn't remember my password. Resetting with my phone number showed an error, and the email reset said it was invalid, even though I updated it last March. I've had this account since [redacted] with all my photos and videos, as well as contacts. I can provide proof of my last password change via email or SMS if needed. Thank you.

Last night, I received a notification about someone attempting to access my account on Snapchat. Despite denying access, I found myself logged out when I tried to log back in. I attempted to reset my password, only to be prompted to provide authentication from an unfamiliar generator added by the intruder. As a result, I'm unable to access my account. I've reached out multiple times through messages and tweets. To stay connected, I created a new Snapchat account, which has now been locked as well. I understand you may be swamped, but receiving a personalized response rather than an automated one would be greatly appreciated. My original account contains years' worth of photos, some of which hold great sentimental value. Any assistance you can offer would be highly valued. Thank you, Ashley G., born on 5/26/[redacted], using an iPhone XS Max. My first account is 'ashybashy526' and the second is 'Ashleygaliano'.

I have encountered repeated attempts by someone to access my account and change my password. Although I tried to reset my password using the "forgot my password" option, the system claimed my phone number was invalid, despite working previously. After resolving the issue and logging back in, I changed my password only to find myself logged out again with a message stating, "due to repeated phone number change attempts or other suspicious activity, phone number verification is temporarily disabled.” Moreover, I have been receiving messages from an unknown number claiming to be Snapchat and requesting my my eyes only pin codes. This unusual activity concerns me. I would appreciate prompt assistance with this matter.

I am experiencing difficulties with my ex who I suspect has accessed my account without permission. A friend notified me about concerning posts on my account, indicating someone else might be using it to post harmful content. Despite my efforts, I have been unable to log in for hours. This situation is distressing as I am unaware of who currently has access to my account. I urgently require assistance to regain control of my account, change the password, and secure my information. I value the connections and important conversations on my account. It is upsetting that my ex would resort to such actions, causing inconvenience and stress. I sincerely request the return of my account to restore normalcy and prevent any further misuse. Your help in identifying the individual responsible for this breach would be greatly appreciated.

I am experiencing issues logging into my Snapchat account, which contains valuable photos and memories that are irreplaceable. Despite my attempts, I have been unable to access my account under the username phatbooty-99 for the past three days. The responses I receive from Snapchat support do not address the problem, leaving me frustrated and anxious about losing my saved data. I would appreciate it if this issue could be resolved promptly to regain access to my cherished photos.