Hi. I got a text that somebody changed my email on my snapchat. And I Don’t know what t...

GetHuman4287515's Hacked Account issue with Snapchat from January 2020

Help with my Snapchat issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4287515's own words
Hi. I got a text that somebody changed my email on my snapchat. And I Don’t know what to Do. My mail is: *****@***.com *Now It’s some random dude from Turkey: *****@***.com**I tired to change password, but that doesn’t help me because He can change back the password because ut’s HIS mail.**HELP!!

GetHuman4287515 did not yet indicate what Snapchat should do to make this right.

How GetHuman4287515 fixed the problem
I tried the whole day with HIS mailadress and my ”new password” that I made. But it didn’t work. And then I got the Idea to try my phone-number to login and that worked!!! Then I change the Mail to mine again and change the password of course.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman4287515
Jan 24th, 2020 - 9 months ago
Fixed
GetHuman4287515 shared how to fix
Seen by 3 customers so far
Similar issue to 23719 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman4287515 started working on this issue
Jan 24th 3:08pm
GetHuman4287515 confirmed the issue is fixed. Hooray!
Jan 24th 7:29pm

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