Snapchat Customer Service Issues

A person named 'Brian Reece' has been harassing a close friend of mine, repeatedly telling her to harm herself and making other threats. She is scared to contact the authorities, and although she blocked him on various platforms, Snapchat seems to be unblocking him without her consent. It's frustrating that Snapchat is not addressing this matter seriously, especially since he is threatening to cause harm. I urge you to take action against the user 'Brian Reece,' as I have several screenshots documenting his harassing and threatening behavior.

My Snapchat account was hacked on December 19, [redacted]. The hacker gained access through a message sent from a friend's compromised account, leading to my logout. Subsequently, unauthorized changes to my password, phone number, and authentication settings were made without my knowledge. Unable to regain access, I received notifications thanking me for alterations I did not initiate. Consequently, I have been locked out of my account entirely. Can you assist me in deleting the compromised account? I had to create a new Snapchat profile as a result of this breach. Unfortunately, the hacker impersonated me to some of my followers and fraudulently extracted money. I have informed my followers and friends to report the imposter account.

My best friends list is in disarray. My top best friend got dropped to second place after being at the top for 2 months. I've been trying to regain that spot by sending thousands of snaps, but it's not helping. The current number one best friend, I'm purposely ignoring to speed up the process, but it's still not working. Any assistance in reordering my list or tips on making my second best friend the top one quickly would be greatly appreciated. Thank you.

Hello, my name is Helanna Burroughs (Anna). I lost access to my account, helanna_chey, about five months ago. I accidentally deleted the app when I was not in a good state. Unfortunately, I no longer have the phone number associated with the account, so I thought I had lost all hope. The only pictures I have of my son as a newborn are on that account, and I'm devastated at the thought of never being able to retrieve them. If there is any way you can assist me, I would greatly appreciate it! I am willing to verify any information needed. Thank you.

After updating my Snapchat app to use the new cameo feature, my account got "temporarily locked" on December 20, [redacted]. Today is December 22, [redacted], and I've been unsuccessful in unlocking it. I haven't installed any new apps or any "third-party" apps since my phone doesn't have any available storage space for that. My main concern is recovering years of memories, including precious photos and videos of my son born in [redacted]. I really need to regain access to my account to retrieve all those valuable memories.

Yesterday, my account got hacked while I was at work. The hacker changed my account email and password. I attempted to reset the password after work by following the instructions in the email I received about the email change, but it did not work. My account username is kroboth10. I created a new account, but I need my old account back as it contains important pictures and contacts of friends who only contact me through snap. Please assist me in recovering my account.

I got logged out of my Snapchat account and now I can't log back in. When I tried to reset my password, it's not recognizing my phone number even though it's the one I used to sign up. The email link I received was for my old account, but I know I signed up with my phone number. It's been two days, and I'm still unable to access my account.

Yesterday, my best friend's Snapchat account was hacked. The hacker posed as her and requested $94 from me urgently for a tire emergency. I sent the money to the hacker's Cash App account. Shockingly, the hacker is still active on Snapchat today, having read my messages expressing my concern. I am reaching out to Cash App to take legal action, and I am notifying you too. I want to alert you that there has been identity theft on my friend's profile, which is under the name "niccoool" owned by Nichole C. Your assistance in this matter would be greatly appreciated.

My former partner has accessed my Snapchat account without authorization. She has altered the password, email, and phone number associated with the account to her own. I have received a verification email regarding the email change, but attempting to revert the change leads to a "session expired" message. Any assistance in regaining control of my Snapchat account would be highly valued.

My account got locked because I didn't verify my email address and added too many people. I created a new account, but lost all the memories from my old one, which I've used since [redacted]. There are important memories of deceased relatives and friends on the old account that I need to retrieve. It's been over 24 hours since I got locked out, and I still have no access. I need answers on how to recover my old account and memories.

My girlfriend's previous Snapchat account has been compromised by a hacker who is using her photos, including explicit ones, to profit from unsuspecting individuals. The hacker is falsely advertising a premium Snapchat using her old images. This situation is distressing as the hacker has already made a significant amount of money using pictures that belong to my girlfriend. It is a severe violation of privacy and could have detrimental effects on her mental well-being. This unauthorized activity is unlawful, and immediate action is required to either shut down or regain control of the account. The affected account is under the username Yazmin1157.

I logged in on my friend's iPhone XS because I didn’t have my 8 at the time. Now, I am unable to access my account on my iPhone 8 as it requires verification through my old phone number which I no longer use. The old number linked to the account is [redacted]. If possible, please send the verification email to [redacted] Thank you.

I woke up at 1 a.m. because of a bad feeling. When I opened Snapchat, I was surprised to see the login page since I never log out. After logging in, I noticed people asking if I had been hacked. Upon checking my messages, I found out that inappropriate pictures were posted on my story. By the time I looked, the offending content was already deleted. My friends mentioned that the images were from a week ago and not on my phone. I would appreciate help in identifying who accessed my account. Thank you for your time.

I am having trouble logging back into my Snapchat account. I changed my password last week but forgot to save it, and now I can't access my account using my email or phone number. I recently got a new phone, so I can't receive a verification code on my old one. I really need help recovering my password as I have important photos and videos stored in my account. Your assistance in restoring my access would be greatly appreciated.

I mistakenly shared my password and phone number with someone I believed to be my friend for my eyes only account. Unfortunately, it turned out they were hacked. The account is now compromised, and the individual is selling explicit content. This is concerning and I urgently require your assistance in securing the account. I am distressed about the situation and request immediate action to prevent further unauthorized access. Kindly address this issue promptly to avoid any dissemination of my private photos without my consent. Thank you.

I regularly change my password to keep my account secure. However, after logging out recently, I couldn't recall the password to log back in. When attempting to recover it using my phone number and email, I realized that I no longer remember which email and number I used, as it was set up almost 4 years ago. Any assistance in resolving this issue would be greatly appreciated. Thank you!

Hello, I lost multiple Snapchat streaks due to the recent update about a month ago. I have reached out to Snapchat through the app multiple times but have not received any resolution. One of the streaks that meant a lot to me was nearly 1,[redacted] days with my significant other, a National Guard member. We both put in a lot of effort to maintain it despite his frequent deployments. Losing it was truly heartbreaking. I would appreciate any assistance in restoring this streak. Happy Holidays.

Hello, I'm facing an issue with Snapchat where it logged me out automatically. The verification number linked to my account is incorrect, and I don't have an email associated with it. I believe I have a verification code set up but can't find where to input it. Restoring my account is crucial as it holds valuable photos on Memories that I don't want to lose. Your assistance in recovering my account would be greatly appreciated. Thank you.

I need help accessing my complete chat history with a particular user. Unfortunately, many messages seem to be missing, with only those from a month ago when I initially started chatting with them, as well as some messages from the last week, still visible. These missing messages are crucial, and I fear losing the love of my life because of this issue. The user ID of the individual is "jennyspublic," while mine is "lorddrakhoul." Your assistance in retrieving the entire chat history would be greatly appreciated as I am desperate not to lose her.

I have been trying to get in touch many times regarding my Snapchat account (Lorenax3x3) being hacked. I have sensitive information on my profile. Despite trying to reset my password, the hacker changed my email and password. I created a new account, reported the issue, and had my friends report it too, but no action has been taken. I have evidence to prove my ownership and the hacking incident. I urge Snapchat to take action and either close or lock the compromised account.