Snapchat Customer Service Issues

My cousin's old Snapchat contacted me asking for help and now has my username and password. My username is sarahtaytay. I'm currently trying to change my password, but I'm unable to do anything because it states that my account has been compromised. I spoke to my cousin on the phone this morning, and she mentioned that her account was hacked too. She has reported the issue to Snapchat multiple times, but the account remains active. Now, the hacked account is emailing people and affecting mine as well.

I am unable to access my previous account due to the two-step verification needing my old phone number for which I have no access. Unfortunately, I also lost my backup codes. Consequently, I had to create a new account. However, I suspect someone else may be using my old account, possibly due to a past hacking incident. I can provide evidence that the photos in the account's memories belong to me and I might be able to find proof linking that account to my previous phone number. This situation is concerning as it's a breach of my privacy, and I fear the individual in the account may be misusing my photos. Any assistance in resolving this would be greatly appreciated.

A few years ago, I updated my phone number but forgot to change it on Snapchat since I had my email verified too. After logging in and out multiple times, my account got locked and needed a text verification. Unfortunately, I couldn't verify it since my old number was still registered. Now I can't access my account "fra_all09" with over 3,[redacted] photos. I really hope I can regain access to my account.

Hello, I have been using Snapchat for a while, and I created my username when I was younger. Now that I have grown older, I really dislike my username! I am kindly requesting if Snapchat could allow users to change their usernames. Many people, like myself, are in the same situation and would love the opportunity to update their usernames. I hope this suggestion is something you will consider. Thank you for your attention to this matter.

Hello, I used to have an account under the username cupcake1936. I changed the password due to a hacking incident. After logging out to focus on work, I forgot the password "Harper12" that was previously used. I have precious memories saved on this Snapchat involving loved ones who are no longer with us, as well as my little sister and parents, that I am desperate to retrieve. I am willing to provide any necessary security information to confirm my identity. I sincerely appreciate any assistance you can offer. Thank you.

I am experiencing issues with my account where all videos play except for The Daily Mail ones. When I try to view these videos, I either get a black screen or the first shot freezes. I have tried following online troubleshooting steps and even restarted my iPad, but the problem persists. I primarily use this for Snapchat and have reached out to them via email without any response. I hope to hear back soon. Thank you.

I have encountered a situation where a hacker is manipulating people's trust by appearing to ask for help using a friend's compromised account to gain access to their Snapchat. The hacker then changes the phone number linked to the account and sets up SMS verification, locking the owner out even with the correct password. I would appreciate assistance in reverting my phone number on the account and disabling SMS verification to regain access. Although I can still access the linked email, I am unable to make changes due to the verification being sent to a different phone. The hacker seems to be based in Detroit and uses various phone numbers for each victim.

I wanted to change my Snapchat password, but I also forgot my old password after logging out. I can't remember which email I used, and the phone number I provided is from a different country. I believe Snapchat should have a two-factor authentication system, preferably through coding. The Google Authenticator app could securely store my codes and make the process less stressful. If anyone has a solution for this issue, please share it.

I mistakenly sent a snap to someone I didn't mean to on my friends list. They replayed it and messaged me, even though I don't know them. My boyfriend is accusing me of hiding something, but I genuinely don't know them. Now, I can't find their username to re-add them for proof. Can anyone help me locate recently removed contacts?

I'm having trouble accessing my account under the username xkaboose420x. The number I normally use to log in is not working, and I seem to have lost access to the email associated with the account as I cannot reset the password. I know the username and my name is Paul Artley, which should be linked to the account. I would appreciate assistance in resetting my password so I can regain access to my account. Thank you.

I recently clicked on a link in a Snapchat message without realizing it was a scam. Since then, I've been unable to access my account because the associated email and phone number were changed by the hackers. I've cherished my Snapchat account for four years and have lost valuable memories captured using the app's camera. It appears that the scammers are using my account to solicit money from others and spread malicious links. If it's feasible, I would appreciate it if my account could be deleted as it has been compromised. Thank you.

I am experiencing persistent issues with backing up my Snapchat memories, which remain unresolved despite various attempts to troubleshoot, including adjusting settings and trying on different network connections. The app fails to post videos from Memories or Camera Roll to my story, even though I have exhausted all possible solutions found online. Furthermore, I encounter challenges sending videos and images to friends, with some not getting delivered at all. I have previously faced data loss when attempting to resolve similar problems by reinstalling the app. Now, as I transition to a new phone, I am hesitant to risk losing my stored memories by logging out. Additionally, I am unable to view videos on friends' stories, only seeing a black screen. Despite multiple app updates, some features like "Pin Conversation" are still missing for me. I am seeking urgent assistance to rectify these issues promptly, as Snapchat plays a crucial role in my daily life.

I have been continuously exchanging snaps with a friend for a [redacted]-day streak, but today, I discovered the streak has vanished. This isn't the first time this issue has occurred. Despite multiple emails reporting the problem, no resolution has been provided. My friend and I are disappointed and frustrated. We both frequently use the app, and these recurring problems are discouraging. We are upset and urge for a prompt resolution since a considerable amount of dedication has been invested in maintaining the streak. Regards, Saoirsebxo & babzboy_7

I used my brother's phone to send my streaks since my phone was dead, but my account got temporarily locked. After charging my phone and getting logged out, I tried to log back in, only to find it locked again. I attempted to unlock it through the Snapchat website, but it stated that it's permanently locked. I'm confused about what caused this situation, and I'm eager to regain access to my account.

Hello! I am currently unable to access my account. My phone had died, so I used someone else's phone to chat with a person about a Christmas gift. The account is now locked due to "safety reasons," even though it was just me. I am hoping to have it unlocked. I have precious photos from my father's funeral stored in my snap memories, and I really need to retrieve them. Thank you.

My phone suddenly stopped working, and now I'm attempting to log into my Snapchat on my dad's iPad. However, it's flagging it as a suspicious login since I typically only use my phone for logging in. I'm unsure of my email format for my Snapchat account, and unfortunately, I can't access my phone to resolve this issue. I just want to get back into Snapchat to chat with my friends. I assure you I'm not trying to hack anything; it's really me. I'm unsure how to inform Snapchat about this situation. I'm in need of assistance. What steps should I take to resolve this?

Hello, my Snapchat username is ‘jdtrey1,’ and I've recently been locked out of my account. I believe it happened because I attempted to create a second account using the same information multiple times, which I understand was a mistake. Despite the message saying my account is "temporarily" locked, I've been unable to log in for over a week. I have meaningful memories stored on the app dating back to 2[redacted] that I don't want to lose. I am sincerely sorry for my actions and willing to verify my identity to regain access. The current situation is frustrating as I've had this account for years, and starting anew is not an option due to errors when attempting to create a new account. Unfortunately, the Snapchat support page provided no resolution, and the lack of direct contact options adds to the frustration. I've exhausted all known avenues and hope to recover my account soon. Thank you.

I am trying to find out the Snapchat username of someone who blocked my daughter. This is urgent as they were involved in an incident that led to my daughter being injured and hospitalized on December 13th between 9-10 PM. We are unable to locate them except by their Snapchat name. Please contact me via email, and I will provide you with my daughter's handle and the details we have about their account.

Someone changed my email address and phone number when they hacked my account. I received the email notification while I was at work, but couldn't stop them from making these changes. They are pretending to be me on Snapchat and contacting my friends, attempting to gather their information. They are also trying to sell my Snapchat videos and have created a private story sharing my personal details. I have submitted approximately 12 reports and had about 14 people report the account as well. Please take the account away from the hackers and return it to me. I don't mind if the account is deleted, I simply want control back.

I recently got a new phone and when I tried to sign into my Snapchat, my account got blocked. I've been trying to get help through their website and Twitter, but their responses are unhelpful and repetitive. It seems like they aren't addressing my specific issue or showing any empathy regarding the situation with my deceased grandma's photos. I eventually asked them to just send me the photos, as they are all saved on Snapchat. Can someone please assist me in recovering the photos of my late grandma?