This guy stole my account and changed my password and I need my account back

GetHuman-brennaeb's Hacked Account issue with Snapchat from December 2019

Help with my Snapchat issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-brennaeb's own words
The problem: This guy stole my account and changed my password and I need my account back

GetHuman-brennaeb did not yet indicate what Snapchat should do to make this right.

How GetHuman-brennaeb fixed the problem
I contacted Snapchat describe my situation and they needed three things last time you logged in successfully your email and the date of when your account got hacked and then Snapchat is able to go in to that date and reset your account but make sure to make a new password to login so this does not keep reoccurring
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman-brennaeb
Dec 16th, 2019 - 10 months ago
Not resolved
GetHuman-brennaeb shared how to fix
Seen by 13 customers so far
Similar issue to 20258 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman-brennaeb started working on this issue
Dec 16th, 2019 5:27am
GetHuman-brennaeb indicated the issue is not fixed yet.
Dec 16th, 2019 2:16pm
GetHuman-brennaeb indicated the issue is not fixed yet.
Dec 16th, 2019 2:28pm
GetHuman-brennaeb indicated the issue is not fixed yet.
Dec 16th, 2019 4:14pm
GetHuman-brennaeb confirmed the issue is fixed. Hooray!
Dec 17th, 2019 7:02pm
GetHuman-brennaeb confirmed the issue is fixed. Hooray!
Dec 17th, 2019 7:12pm
GetHuman-brennaeb indicated the issue is not fixed yet.
Dec 18th, 2019 10:47pm