Snapchat Customer Service Issues

Archive 61

The following are issues that customers reported to GetHuman about Snapchat customer service, archive #61. It includes a selection of 20 issue(s) reported December 14, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello! I'm Jessica Darling. I'm having trouble logging into my Snapchat account because my phone was damaged, and I can't retrieve my old number. Additionally, I deleted my recovery email a few months back, so I don't have that option either. I am happy to provide a picture of my ID for verification. My account is tsuritama, and my password is Rahroh67. I am unable to access my account due to security measures. I appreciate any assistance you can provide. Thank you! Please respond promptly!
Reported by GetHuman4093173 on sabato 14 dicembre 2019 02:21
I have had the same Snapchat account, username: aka_asia, linked to my email [redacted] for years. I always reset my password through my email. Today, while trying to log in on my new phone, I entered my email to reset my password but it reset it to my little brother's account, djspinkingbaby1 - Damarion Richardson. I deleted his account hoping to focus on mine, but now it says my email is invalid. I created a new account, asiaymuha, but I don't want a new account; I want my old one as I have hundreds of pictures saved on it that I don't want to lose.
Reported by GetHuman4093268 on sabato 14 dicembre 2019 02:47
I am dealing with a situation where someone is attempting to extort me by threatening to post pictures I shared on Snapchat. I am currently consulting with my lawyer to determine if pressing charges against this individual is necessary. I am also trying to ascertain whether this person is using someone else's identity online. Additionally, I need more information on the laws regarding unauthorized saving of personal content and threatening behavior in such cases.
Reported by GetHuman-nishitap on sabato 14 dicembre 2019 14:08
Last night, my Snapchat account was hacked. I have the hacker's email and IP address, but they changed my phone number and email associated with my account, preventing me from resetting my password. My username is @bella.scarcelli. It is urgent for me to regain access as I have relocated multiple times, and Snapchat is crucial for staying in touch with my friends. The hacker’s email is [redacted] and the IP address is [redacted].77.[redacted].34. The original phone number and email linked to my account were [redacted] and [redacted].
Reported by GetHuman4095396 on sabato 14 dicembre 2019 16:14
I recently got a new phone and accidentally reset my old one without transferring my Google Authenticator app that was linked to my Snapchat account. Now, I am unable to login to my Snapchat on the new phone because it requires a code from the Google Authenticator app that is no longer accessible. I am hoping to either regain access to my account or disable the two-factor authentication to retain my streaks and snapscore. My Snapchat username is gmangol.
Reported by GetHuman-gazzaman on sabato 14 dicembre 2019 16:34
I am having trouble logging into my old Snapchat account. I cannot recall my password despite attempting various passwords I used to use. I am unable to remember the email address associated with the account for password reset, and I no longer have access to the old phone number linked to the account. This situation occurred about a year ago when I did not have a phone at all. The only information I can remember is my username. It is essential for me to retrieve my contacts and memories stored on my Snapchat account.
Reported by GetHuman-emfinest on sabato 14 dicembre 2019 18:54
Hello, my daughter has a Snapchat account under the username karmenf74. It used to be linked to a phone number that is no longer in our possession, and there was no email associated with it. I attempted to contact the current holder of the phone number, but they did not respond to my messages or calls. Her grandfather has unfortunately passed away, and she has valuable memories in that Snapchat account. Is there any way we can retrieve access to her account?
Reported by GetHuman-karmylou on domenica 15 dicembre 2019 00:56
I logged out of my Snapchat account and forgot my password when trying to log back in. I attempted to reset it through email and password reset methods, but received an error saying my email was invalid. Upon trying my alternate email, I was able to recover a password, but it was for a different Snapchat account, not my main one. As a result, I am unable to access my primary Snapchat account.
Reported by GetHuman-cberk on domenica 15 dicembre 2019 01:31
I received an email alerting me that my account may have been compromised. Upon attempting to update my login details, I discovered I had been logged out of the app. When I tried to reset my password, it indicated that my previously verified email and phone number were no longer verified. Subsequently, I received an email stating that my account was deactivated and scheduled for deletion in 30 days if I don't log in. Unfortunately, I am unable to log in due to the password issues and the inability to update my information.
Reported by GetHuman4098577 on domenica 15 dicembre 2019 07:42
Hello, my name is Joshua Jernagin. I have been trying all day to regain access to my account. Despite having friends report the issue and do their best to assist me, I am unable to log in. The person who has accessed my account has changed the phone number, email, and password associated with it. I am the rightful owner, and any help in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-mrjjern on domenica 15 dicembre 2019 09:22
My ex has accessed my Snapchat account and changed the email address on it. I still have access to the original email associated with the account, which has my actual name on it. I can verify my identity as I possess a state-issued driver's license with matching details. The email address consists of my last name, first name, and two numbers. I can provide proof of my identity through various means, including screenshots of emails received from support and notifications of the account activity. I am eager to regain access to my Snapchat account as I have built important connections on the platform.
Reported by GetHuman4098827 on domenica 15 dicembre 2019 10:01
I'm not sure if you can assist me, but my phone received four messages this morning with codes to access a Snapchat account that I don't own. This has led to a disagreement and distrust between me and my boyfriend. I find the situation very frustrating. I do not have a Snapchat account, so I need to prove that it wasn't me who requested these codes. Is there a way for you to reach out to me about this matter? Additionally, could you please remove my number from any account it may be linked to from a previous owner? Thank you.
Reported by GetHuman4099811 on domenica 15 dicembre 2019 16:09
My Snapchat account has been compromised and I am unable to recover it through my email or phone number as the hacker has changed that information as well. Despite my attempts, I have been unsuccessful in regaining access. I am desperate for help. The account holds precious memories of friends who are no longer with us, and losing these memories is heartbreaking.
Reported by GetHuman-joedmato on domenica 15 dicembre 2019 19:39
I accidentally dropped my phone in the toilet, and after 15 minutes, the screen went black. I've been attempting to access my account on my previous phone, but the password seems to be incorrect. This account is significant to me as I have many streaks and friends connected to it, so I am eager to recover it. Unfortunately, my old phone doesn't have a number linked to it, and I am uncertain about the email associated with the account. Is there any assistance you could provide in this situation?
Reported by GetHuman4100834 on domenica 15 dicembre 2019 20:34
I recently connected with a user named codeinedream17 on snapchat, who immediately requested to exchange nude photos, which I declined. Despite my clear refusal, he persisted and sent me an unsolicited explicit image which I found upsetting. When I expressed my discomfort, he resorted to name-calling and then blocked me. It seems he openly admitted to this behavior towards other females on the platform as well.
Reported by GetHuman-kenziegw on domenica 15 dicembre 2019 20:51
I have reached out to Snapchat multiple times but have not received a response. Several times, my Snapchat password suddenly stops working, and someone changes it without my permission. I have attempted the "forgot my password" option, hoping to receive a reset link via email, but I have not received any emails. I suspect my account may have been hacked, which is very concerning. I need Snapchat to send me a password reset link to my email to regain control of my account.
Reported by GetHuman-zainabhu on domenica 15 dicembre 2019 20:55
I am concerned about a situation involving my daughter. She posted a regular picture on Snapchat, and someone with the username Ferrisbueller15 started behaving inappropriately towards her. I have screenshots of the conversations that took place. It is crucial that this issue is handled promptly. I demand that his account is deactivated. Failing to address this matter will result in legal action taken against both the individual and Snapchat. My daughter, who is 15 years old, should not be subjected to such harassment.
Reported by GetHuman3744842 on domenica 15 dicembre 2019 21:03
A few months ago, my Snapchat account was hacked, and I took the necessary steps to secure a new account. However, the hacker is now trying to access my friends' accounts through mine. I received a message from someone claiming to be Snapchat support, asking for location verification periodically to keep the account secure. Recently, I was prompted to allow login to my Apple ID, which I declined. Subsequently, the same number messaged me stating that without location verification, they would unlock my hacked account. I am unsure if this number belongs to the hacker or is genuinely from Snapchat. I need advice on how to permanently secure my account to prevent any further hacking attempts on my friends.
Reported by GetHuman3579520 on domenica 15 dicembre 2019 21:23
My girlfriend is using the account lvicey2001 under the name Lauren Vicey. We encountered an issue where I changed the password to a combination of letters and numbers and then misplaced the password. She had valuable memories and important items in the account. We are unable to reset the password as she recently changed her phone number and did not have an email linked to the account. Could you please advise on how we can recover the account?
Reported by GetHuman4101653 on lunedì 16 dicembre 2019 00:44
I've had my account since [redacted] and it holds so many memories for me. Unfortunately, I've forgotten my password and my email isn't even verified for the account. I tried using my phone number, but it was removed because I created another account for backup. Now, I'm left with just a username and no way to access my account. I've exhausted all my options and don't know what else to try. I really just want to regain access to my account. Your assistance would be greatly appreciated.
Reported by GetHuman4101703 on lunedì 16 dicembre 2019 00:59

Help me with my Snapchat issue

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