I was sent a text message from my close friend saying that she is having an emergency a...

GetHuman4082335's Hacked Account issue with Snapchat from December 2019

Help with my Snapchat issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4082335's own words
I was sent a text message from my close friend saying that she is having an emergency and needs to log in to my Snapchat to check on a friend that she is worried about that blocked her so I gave her my username and password and it turns out that the person behind the keyboard is not my friend but instead a hacker. He* she changed the *associated with my Snapchat and made Snapchat ask for a code every time I try to login...I have confidential stuff on Snapchat that I am not comfortable with people seeing or knowing....please do something so that I may log back in to my Snapchat

GetHuman4082335 did not yet indicate what Snapchat should do to make this right.

How GetHuman4082335 fixed the problem
I emailed Snapchat and waited for a reply. When they did I verified it was my account and then I got my account back
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman4082335
Dec 12th, 2019 - 2 years ago
Fixed
GetHuman4082335 shared how to fix
Seen by 7 customers so far
Similar issue to 19916 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman4082335 started working on this issue
Dec 12th, 2019 5:05am
GetHuman4082335 confirmed the issue is fixed. Hooray!
Dec 13th, 2019 1:20pm

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