Snapchat Customer Service Issues

I've had a Snapchat account for a few years, but after my phone broke and I got a new one, I couldn't access my account because I forgot my password. I also no longer have access to the email linked to the account or the phone number associated with it. After many failed attempts, I finally remembered my password, but now I can't log in without verifying my identity. The only way to do this is by receiving a code on the phone number I no longer have. I would really appreciate it if Snapchat could assist me with this. My username is stackz-[redacted].

I wanted to share a suggestion to enhance the Snapchat memories feature. Something similar to the organization in the photos app, where images and videos are grouped by person, would be incredibly beneficial for Snapchat memories. Currently, it takes a considerable amount of time to locate specific memories within the collection. If they could be sorted by person, it would greatly improve the overall user experience. This idea would make it much more convenient and efficient to navigate through the abundance of Snapchat memories. Just a thought! Love Snapchat:))

A few weeks ago, I got logged out of my Snapchat account. When I tried to log back in, it indicated that my password was incorrect, leading me to suspect that my account was hacked. I attempted to recover it using the email associated with the account, but I haven't used that email for about six years, so I don't recall any of the passwords. Additionally, I tried to recover it through my phone number, but it appears that the hacker may have changed the verification number to their own. I really need help regaining access to my old Snapchat account. Starting over from scratch is quite frustrating. Your assistance would be greatly appreciated.

I need help changing my Snapchat username. I know I can’t do it myself due to security reasons, but I originally created my account with a silly name thinking I wouldn't use it much. Now, many of my friends are active on it, and I no longer want to keep a throwaway name. Creating a new account seems challenging as I will lose touch with many people.

I got logged out of my account after it crashed. When I tried to log back in, it kept saying my password was incorrect even though I always use the same one. I also couldn't recover the password because it said my email was invalid. I hope it's not hacked, but I haven't been able to fix it. I have my username and the email, can I get a reset for the email associated with the account?

My Snapchat account "Jodellle" has been temporarily locked. The phone number associated with my account is +44 [redacted]0. The email linked to the account is [redacted], registered in the United Kingdom. I am using Snapchat version 10.72.0.61 on an iPhone SE. I am facing an issue as Snapchat has locked my account and banned my device without any wrongdoing on my part. I kindly request Snapchat to address this matter promptly by unbanning my device and restoring access to my account. Thank you for your attention.

I’ve had my Snapchat account for a few years under the username ‘Sophiabickfordx.’ However, due to my phone breaking and receiving a new one for Christmas, I now use a new account as ‘Sophbickfordx.’ Unfortunately, I can't access my original account because of the second verification I set up and do not remember the associated email or have access to the old phone number. I'm willing to retrieve the phone number from family members to recover the account, which has cherished memories and photos stored in it. It's frustrating not to be able to access it due to the verification process on my new phone, which I can't complete without the old SIM card. I would appreciate any help to regain access to my account. Thank you.

Hello, I would like to report that my account was recently temporarily locked. I have received messages from friends mentioning spamming activities that I did not engage in. I suspect that my account may have been hacked and controlled by someone else. I kindly request assistance in unlocking my account promptly so I can reset my password to prevent this situation from recurring. It is unfair for me to be locked out of my account for actions I did not commit. I await your prompt response. Thank you.

After resetting my phone, I encountered an issue with my Snapchat account. I am unable to remember my password, and the reset option sends a code to my old phone number, which I no longer have access to. I have a new number due to changing plans. Additionally, I am unfamiliar with the code requested for situations like this where the phone number is no longer valid.

I'm having trouble logging into Snapchat on my old iPhone. I need to access some photos that weren't saved to my account, but when I try to log in with my email, it prompts me to use my username instead. However, when I try to do that, I get an error message saying it couldn't connect despite being on WiFi. I'm worried about losing these photos, so any assistance would be appreciated.

Hello, I am experiencing trouble accessing my account. Despite using the correct password and username, it requires a verification code that I am unable to receive since my phone number and email address on file are outdated. My Snapchat username is kmb.x145, and my password is Charlie2#. I have always logged in without issues until now. The old phone number associated with my account ends in [redacted], but I no longer use it. My current number is [redacted]7. If I cannot regain access, I request the account be deleted per the data protection act to ensure my information is not accessible without my consent.

While using Snapchat to snap people back, the app continuously exits to the home screen after about 30 seconds each time, causing inconvenience. I attempted to address the issue by logging out of Snapchat, deleting and reinstalling the app, and restarting my phone. However, the problem persists. Moreover, any streaks I previously opened also seem to be affected as I am frequently redirected to the home screen. This ongoing glitch prevents me from recording videos that are over 30 seconds or engaging with the app for an extended period.

My Snapchat account has been hacked, and it is actively being used by someone else. I need assistance in recovering it as it holds precious memories of my deceased mother. I am devastated as it contains her last goodbye message. Help me, Snapchat. An individual messaged me, sending a link with my pictures, which made me log out once clicked. Now, they are blackmailing me to send money or they will post my private photos.

My account has been locked for around 72 hours, and I am unsure why this has happened. Despite not breaking any rules, I cannot unlock it. On trying to understand the reason for the lock, I found that temporary locks typically last 24 hours, but mine has extended to almost 3 days. I wish to communicate with someone to clarify the cause of the lock and seek guidance on how to unlock it.

Hello, I recently changed my phone number and forgot my password. Unfortunately, when I tried to reach out to my old number I encountered a language barrier as the person doesn't understand English. Due to this issue, I am unable to receive the code to update my new number. I attempted to send a reset link to my email but have not received it yet. I kindly request your assistance in sending a reset email link to my email address so I can regain access to my account. There are important photos and videos of my mom's funeral in my private album that I urgently need to access. My email is mypu**[redacted], my current phone number is [redacted], and my previous phone number is [redacted]. Thank you for your help.

My account under the username aborg0901 was compromised today. The email associated with the account was changed to [redacted], which is not my email address. As a result, I can no longer access my account because the password was also changed. Since I couldn't add my phone number to the account, the only available verification method is through email. I can still access my aliborg00 email but not the unauthorized one. The account is currently being used by someone else and is not functioning correctly. I need urgent assistance to resolve this issue promptly.

My Snapchat account with the username mjuberien was hacked, and the associated phone number [redacted] and email address were changed before I could regain access and update my password. The previous email linked to the account was [redacted]; however, it is no longer active. The linked birthday was May 9th, [redacted], under the name Matthew Juberien. If there are any other details needed for verification to assist in recovering my account, please advise. Thank you.

My phone number got disconnected, and I'm unable to log in. Please send a recovery code to my email, [redacted] I've lost years of memories that I need. The account is under the name Taylor Joshu with the date of birth 07/26/[redacted] and the email [redacted] The old phone number [redacted] is no longer active, so I can't access the recovery code. Thank you.

Hello, I recently logged out of my account and unfortunately, I have forgotten my password. Despite attempting various methods, I have been unsuccessful in retrieving it. The email associated with the account is not a standard email; it was created with my cousin when I was 12 years old, and I am currently 17 and unable to recall it. I am seeking assistance to regain access to my account. I now have an active email that I would like to update on my account. Your help in resolving this matter is greatly appreciated. Thank you.

Yesterday, someone accessed my girlfriend's Snapchat account and then gained access to mine. They deactivated the account initially, but recently reactivated it and read a chat I was having with my friends. The account name is toby963. Feeling scared and violated, I'm seeking assistance in properly shutting down the account. Snapchat support was unhelpful, so I'm turning to this forum for help. Thank you.