Snapchat Customer Service Issues

Archive 55

The following are issues that customers reported to GetHuman about Snapchat customer service, archive #55. It includes a selection of 20 issue(s) reported December 4, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm feeling upset right now. A friend asked to use my Snapchat to post photos, but she was hacked. The hacker then contacted me through her account, pretending to be her, and I unknowingly gave out my login information. When I woke up, I found myself logged out of Snapchat. My attempts to log back in failed, and I discovered that my email associated with the account had been changed without my permission. The new email is [redacted], not mine. I need help recovering my account as I have many important photos saved in my memories. I really hope to resolve this situation and regain access to my account.
Reported by GetHuman-beihuma on miércoles, 4 de diciembre de 2019 18:24
Hello, I accidentally logged out of Snapchat and am unable to get back in. I disabled it for now. My username is jamieklad. I'm not entirely sure about the email, but I think it might be [redacted], which doesn't seem to be working. My phone number is [redacted]. Is there a way to reset my account without using the email address? I have many photos saved, so I would really appreciate it if you could send a reset link or something similar. Thank you, Jamie K.
Reported by GetHuman4041962 on miércoles, 4 de diciembre de 2019 20:59
Today, I allowed my friend to log into her Snapchat account on my phone. When I tried to log back in, I encountered issues. I am unable to verify my account using my phone number or email, even though I have used them to reset my password in the past. It is now claiming that the email linked to the account is not the correct one, which is untrue. My account holds all my important photos, streaks, and friends, and losing them is devastating. I have been in tears all day as I am unsure of what steps to take since my emails remain unanswered. Assistance would be greatly appreciated.
Reported by GetHuman-dbzrocks on miércoles, 4 de diciembre de 2019 21:00
Today, I had my phone screen fixed, which left me without access to my phone for a few hours. When I tried to log in to my friend's Snapchat account, which was blocked for some reason, my own account was immediately blocked without any clear explanation. I am hoping to have my Snapchat account reinstated promptly as I believe I have not violated any of the platform's policies. Thank you. Here is my t-bksse login - [redacted]
Reported by GetHuman-becasset on miércoles, 4 de diciembre de 2019 23:37
I received a text message stating there was a suspicious login on my account. The message asked me to send a verification code if it wasn't me. I followed the instructions and sent the code. However, another code was requested, and I sent that as well. Now, I cannot access my account. Despite receiving texts previously, my phone number is not being recognized as the verified number to change my password. I am also unable to reset my password using my email address. My username is emmamce24.
Reported by GetHuman4042838 on miércoles, 4 de diciembre de 2019 23:40
I left my phone at home and logged into my Snapchat using my mom's phone. When I returned home to access my account, I was logged out. Upon attempting to log in again, I was prompted for a confirmation code due to multiple login attempts. Unfortunately, the code was being sent to my old phone number and email, which I no longer have access to. I am eager to regain access to my Snapchat as it holds dear memories of my nephews. I kindly request Snapchat to allow me to log in without requiring a code. Thank you.
Reported by GetHuman-yudithmu on miércoles, 4 de diciembre de 2019 23:57
I recently forgot my Snapchat password. When attempting to reset it using my phone number for verification, it did not work. After trying again through Snapchat support, I successfully reset the password, but it still shows as incorrect when I try to log in. Even using my primary email for verification results in an "email invalid" message. I had successfully reset my passcode on Snapchat before using the same email and phone number, so I am unsure why it is not working now.
Reported by GetHuman-faootha on jueves, 5 de diciembre de 2019 0:11
I have cherished my Snapchat account for four years, storing countless memories. Unfortunately, my ex-boyfriend gained access to the account, altered the information, and ultimately deleted it. Despite my desperate attempts to recover it within the 30-day window, he had changed all the recovery options, leaving me unable to regain access. This loss hits even harder as my dear sister recently passed away, and the only pictures I had with her were stored on that account. I have reached out multiple times, feeling distraught and helpless as my efforts to retrieve the account have been futile. Please assist me in recovering these precious memories; they are all I have to remember my sister by.
Reported by GetHuman4043192 on jueves, 5 de diciembre de 2019 1:04
Dear Snapchat, I appreciate you taking the time to read my message. I recently experienced some unsettling behavior from an unprofessional police officer who attempted to connect with me on Snapchat. I no longer have access to the conversation, and I'm wondering if you could assist me in retrieving it. The conversation took place in February [redacted]. Would it be possible to recover it if I provide you with my current Snapchat details? Thank you, Ruby
Reported by GetHuman-rubykara on jueves, 5 de diciembre de 2019 1:05
Snapchat informed me about a suspicious login to my account, but I was unable to access it afterward. Even though I did not change my password, it didn't work when I tried to log back in. Upon resetting my password, I encountered an issue with device verification. After receiving a code to my phone, it was rejected multiple times. I find it puzzling that the code provided by Snapchat did not work. As a result, I have been locked out of my account for several days now.
Reported by GetHuman-yame_tra on jueves, 5 de diciembre de 2019 7:13
Yesterday morning, I woke up to find that my longest streak with a friend had vanished after sending a snap. The following morning, the streak was still missing. Despite reaching out to Snapchat support with multiple messages, I have not received any assistance in retrieving the streak. It was a [redacted]-day streak that meant a lot to me, and its sudden disappearance was very frustrating. I am hopeful that someone can help me resolve this issue and restore the lost streak with my friend.
Reported by GetHuman-ciarabfi on jueves, 5 de diciembre de 2019 7:40
I'm seeking assistance with accessing my Snapchat account, which my daughter signed me out of. My username is clarewalker19. When I attempt to input my password, it shows as incorrect. Following the password reset links, it indicates that a recovery code will be sent to either my email or phone. However, it then states that it doesn't recognize either of them for my account, preventing me from proceeding. I find myself in a loop at this stage. I would appreciate any help in resolving this issue.
Reported by GetHuman4044406 on jueves, 5 de diciembre de 2019 9:05
Yesterday morning, I noticed that my long-standing streak with a friend on Snapchat suddenly disappeared. Despite sending a snap the day before, the streak was gone when I woke up. I have reached out to Snapchat support multiple times, but I haven't received any response or assistance in recovering the streak. It was a [redacted]-day streak that meant a lot to me, and its sudden disappearance was frustrating. I would appreciate any help in getting it restored, as I value the effort I put into maintaining it.
Reported by GetHuman-ciarabfi on jueves, 5 de diciembre de 2019 10:26
Hello Snapchat team, I am Pelin Polat, a long-time user of Snapchat with the username pelin1350. I have numerous cherished memories, photos, and connections on my account that I am now unable to access due to forgetting my password. I attempted to use the password reset option but realized that the phone number associated with the account is outdated, and my current email recovery method has also proven unsuccessful. I am truly upset about this situation as the account holds significant sentimental value to me. Despite my efforts to recollect the password, I have been unsuccessful. I am sincerely hopeful that there is a solution to recover my account, as it holds invaluable memories for me. Thank you for your assistance.
Reported by GetHuman-pelinpol on jueves, 5 de diciembre de 2019 18:32
I recently encountered an issue on Snapchat where friends sent me messages about making quick money through Cash App. Following their instructions led me to being logged out of Snapchat. I attempted to regain access but found my phone number and email changed, preventing me from creating a new account with my email. Unfortunately, I have lost access to my account and all the memories and snaps that were important to me.
Reported by GetHuman-kassidyy on jueves, 5 de diciembre de 2019 18:56
Hello, I am Pelin Polat, and I've been using my Snapchat account under the username pelin1350 for many years. I have numerous memories, photos, and friends on that account that I deeply cherish. Unfortunately, I have forgotten my password and have been unable to recover it. I attempted to use the 'forgot my password' option, but my registered phone number is outdated, and the new one cannot be used for recovery. I then tried the email recovery option without success. I am extremely distressed by this situation and feel helpless without access to my account. I have spent hours trying to recollect my password without any luck. The memories stored on that account are irreplaceable to me. I am hoping for a solution to regain access to my cherished account. Thank you for your assistance.
Reported by GetHuman-pelinpol on jueves, 5 de diciembre de 2019 19:04
I am the owner of Big 4 Motorsports located at [redacted] E. Best Ave, Coeur d'Alene, ID [redacted]. Our business appears on Snap Maps but does not have the custom filter with our location name at the bottom of the screen. I would appreciate assistance in getting our location filter added so that it accurately represents our business instead of showing outdated information or nearby businesses. Thank you for your help with this matter.
Reported by GetHuman4047559 on jueves, 5 de diciembre de 2019 19:42
I'm having difficulty logging in as my passwords are not working. Unfortunately, the old phone number and email linked to the account are no longer accessible - the number was [redacted] and the email was [redacted] My current phone number is [redacted] and new email is [redacted] I'm feeling very stressed as I've attempted numerous times to log in, and creating a new account would be heartbreaking, as I have important conversations saved on this account that I cannot afford to lose. Kindly contact me via email or text.
Reported by GetHuman-avapelo on jueves, 5 de diciembre de 2019 20:44
I am having trouble accessing my account. I remember my username, email, and phone number, but I seem to have forgotten my password. Since my phone is not working at the moment, I have another email address where Snapchat can send a temporary password. Kindly send the temporary password to my alternate email account, [redacted] I urgently need to regain access to my account and update my password before I can use my new phone. Thank you.
Reported by GetHuman-whynotst on jueves, 5 de diciembre de 2019 21:54
Hello, I am in need of retrieving my old account information. I attempted to log in, but my password is not working. When trying to reset the password, I encountered difficulty as the email and phone number linked to the account are outdated. Rebuilding from scratch would be very inconvenient for me, as there are specific things on the account that I need. Any assistance you can provide would be greatly appreciated. My Snapchat username is Jenine126, the email associated with the account is [redacted], and the phone number is [redacted]. Thank you for your help. Best regards, J.
Reported by GetHuman-jabdelqa on jueves, 5 de diciembre de 2019 22:15

Help me with my Snapchat issue

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