I have an old snapchat that I don't use, and a new snapchat that I've used for years...

GetHuman3948803's Recover Account issue with Snapchat from November 2019

Help with my Snapchat issue
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Before contacting them, items GetHuman3948803 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman3948803's own words
I have an old snapchat that I don't use, and a new snapchat that I've used for years. **I got a new phone, but I can't recover my new snapchat, only my old one. **I know my user name and password for new snapchat, but it keeps telling me it's wrong. (I don't remember the email)**I know the email for my old snapchat, and It seems to only let me log into that one. **How can I recover my email, or just log into my current snapchat without it mistaking it for the old one?

GetHuman3948803 did not yet indicate what Snapchat should do to make this right.

How GetHuman3948803 fixed the problem

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Recover Account issue
Reported by GetHuman3948803
Nov 16th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 47057 others
0 customers following this

Timeline

GetHuman3948803 started working on this issue
Nov 16th, 2019 7:36pm
GetHuman3948803 indicated the issue is not fixed yet.
Nov 18th, 2019 1:56pm

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